Case Officer – Supported Independent Living Youturn


About Youturn

Youturn is a national not-for-profit which delivers Health and Community Services to vulnerable people of all ages across Australia. Trusted to deliver safe, inclusive, and supportive programs, Youturn ensures that those we support can have access to secure and affordable housing and enjoy optimal mental well-being, allowing them to thrive and live a healthy, meaningful life.

In the past year alone, Youturn has provided support to nearly 10,000 individuals through a diverse range of health and community service initiatives. These programs encompass:

  • Mental Health: Providing clinical and non-clinical support services to young people to manage their mental health.
  • Suicide Prevention: Supporting people and communities bereaved or impacted by suicide.
  • Child Safety: Providing children and young people with safe and caring environments.
  • Homelessness: Delivering sustainable housing for those in need in our communities.


The Opportunity

As a Case Officer within the Supported Independent Living (SIL) program, you will use your experience in client-centred case management to deliver quality services to Youturn clients, ensuring the needs and wishes of the clients are at the forefront of service delivery. 

You will work directly with clients that are experiencing multiple and/or complex needs in the care of the child protection system, to deliver supports to increase life skill development in preparation to transition from care.

Key responsibilities of this role include:

  • Complete primary operational tasks and manage the client’s journey through the service with a client centred approach.
  • Coordinate case management and regularly review case plans through liaison and collaboration with the Program Coordinator and/or Team Leader.
  • Provide information and assistance in accessing appropriate services and resources for support in accordance with documented procedures.
  • Develop and implement ongoing planning to support the clients needs, to effectively transition to, or maintain a safe, caring and supported living environment.
  • Ensure service delivery is coordinated through an integrated model within Youturn as well as external agencies (government and non-government).
  • Ensure culturally competent practice when working with Aboriginal and Torres Strait Islander families and linking with the Cultural Support Worker and appropriate stakeholders.
  • Maintain key program deliverables as outlined in individual work plans and job descriptions, and in line with the Human Services Quality Framework standards.

This role is based in Tewantin, and will require Case Management across the Sunshine Coast and Caboolture Regions. 


Please respond to the criteria below in your cover letter: 


  • Tertiary qualifications and/or a minimum of a Cert IV qualification in the Community Services industry along with relevant industry experience.
  • Clear understanding of the current and relevant legislation, which includes the Child Protection Act.
  • Knowledge and understanding in the delivery of client centred case management and demonstrated ability in applying such principles.
  • Knowledge and understanding of complex needs of clients who are in out-of-home care whom have experienced trauma and are facing severe barriers to achieving stability and security in their lives.
  • Demonstrated ability to build effective relationships with clients, which will involve having highly developed interpersonal skills and strong professional boundaries, which are an important aspect of working with complex young people.
  • An ability to interpret and understand Government legislation, specifically an understanding of relevant legislation, policies and practices that impact on service development and delivery. This includes knowledge of the Child Safety Service Standards and licensing requirements.
  • Demonstrated competence in working with people, including those from diverse cultural backgrounds.
  • Highly developed interpersonal and negotiation skills; including a proven ability to develop rapport and communicate with employers and staff from Government Departments, community agencies and training and industry organisations.
  • Knowledge of, or the ability to acquire, local community support services and networks.
  • Experience of behaviour and crisis management strategies.
  • Highly developed written communication skills in professional report writing.


Other Requirements

  • Successful applicants will also need to hold a ‘C’ class Open driver licence, State Working with Children Check and hold, or be eligible to apply for, a Licensed Care Suitability Check issued by the QLD Department of Child Safety, Youth Justice and Multicultural Affairs. 


Why join Youturn?

  • Benefits & Leave: Enjoy additional wellbeing benefits including corporate fitness discounts and Birthday Leave! 
  • Salary Packaging: Maximise your income by increasing your take home pay.
  • Culture & Values: Supporting young people in their time of need, is at the heart of what we do at Youturn.  Our organisational culture is built on trusting relationships that are meaningful and inclusive. We listen to understand, we embrace diversity and we offer a safe space free from judgement.  
    To ensure our young people receive individualised support, we invest in team members who embody our values to foster a collaborative culture of excellence.


We’d love to meet you!
If you have the skills, experience and passion to fit our team, please take the next step and apply by submitting your resume and cover letter.


For everyone who shares our passion
We encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.