The Organisation:

Anglicare North Queensland Limited (Anglicare NQ) operates many programs across North Queensland with activities extending south through Mackay, to Townsville, and north to Cairns, the Cape and to the Torres Strait. Together, as one team, our purpose is to support our community to have empowered, full and active lives, with equity for all. Everything we do is underpinned by our core values (Compassion, Integrity, Respect, Inclusion and Courage). 

About the Position

Case Workers play a vital role in the community services industry to guide and support people who are troubled, vulnerable or living with a disability. The Case Worker works closely with clients and their families to identify needs and help them access services, including training and employment. Case Workers are responsible for providing social work services to clients in need. Primary responsibilities include conducting assessments, developing service plans, and coordinating services. Case Workers must have excellent communication and interpersonal skills to build rapport with clients and advocate on their behalf. They must be well-organised and able to multitask to manage multiple cases simultaneously.

Key Outcomes
Position responsibilities    

• Undertake work of moderate scope and complexity, ensuring efficient service delivery and compliance with policies.
• Perform duties of a specialised nature requiring the development of expertise over time or previous knowledge.
• Develop work plans and set outcomes aligned to the objectives of the organisation and within budgetary constraints.
• Contribute to a wide range of activities associated with program or service delivery.

Work, Health and Safety responsibilities

• Accepts responsibility for own and others safety
• Actively participates in consultation about work, health and safety issues. 
• Identifies and reports hazards and incidents and identifies risk controls where appropriate. 

Organisational responsibilities 

• Demonstrates appropriate and professional workplace behaviours that are in line with Anglicare NQ Policy and Procedures.
• Actively participates in Anglicare NQ’s Employee Review and Development process.
• Actively promotes and role models the Anglicare NQ values of Compassion, Integrity, Respect, Inclusion and Courage
• Actively speaks up, reports and challenges bias and intolerance with the workplace, e.g. misconduct, illegal and inappropriate behaviour, conflicts of interest, racism and bullying and harassment
• Maintains a commitment to Equal Employment Opportunity, Diversity and Inclusion, Ethical Conduct and record keeping within legislative requirements. 
• Maintains a commitment to Reconciliation, demonstrating respect and support for Aboriginal and Torres Strait Islander people. 
• Actively contributes to a culture and environment where children and young people’s safety and wellbeing is at the centre of thought, values and actions. 

Key Relationships    

• Works collaboratively with Anglicare NQ Executives, Managers, Staff and Volunteers.
• Develops and maintains positive relationships with Anglicare NQ partners, other Non-Government Organisations (NGO) and local community businesses.
• QLD and Commonwealth Government Departments, e.g. Department of Human Services, Department of Children, Youth Justice and Multicultural Affairs and other government departments as required.

Special Conditions

• Hold a current QLD drivers licence ‘Class C’ or interstate equivalent
• Blue Card (Working with children card)
• Satisfactory Employment Screening Assessment(s) required for this role in line with Anglicare NQ Policy:
  – National Policy Check
• First Aid/CPR
  Out of hours may be required from time to time
• Client transportation required and/or client visitation outside of the office required
• Intra and interstate travel may be required

Selection Criteria
Essential

• Knowledge of statutory requirements, the role, organisational programs, policies and operations
• Sound discipline knowledge with experience, training and education
• Specialist understanding of the principles in the role, such as a Degree with a year experience and / or Associate Diploma experience
• Lesser formal qualifications may be acceptable. However, substantial years of relevant experience would be required. 

Highly Regarded

• Experience working with Aboriginal and Torres Strait Islander people, families and communities. 
• Experience working with people from culturally and linguistically diverse (CALD) backgrounds.

Competencies
Team Member

An individual at the Team Member level is accountable for their own performance and contributes to team performance. People at the Team Member level do not have any people directly reporting to them on a day-to-day basis. For a detailed view of job level competencies, please refer to the Anglicare NQ Capability Framework.