Case Worker – Coordinated Response Service (CRS) ANSON Smart Workforce


About the Company:  

Our client, Women’s Health and Family Services, is a well-established and highly regarded independent ‘for purpose’ community services organisation, supporting the health and wellbeing of women, their families, and their communities, providing assistance to vulnerable and disadvantaged women through their clinic, counselling, and support services.

The services the organisation provides are open to all Western Australian women and their families, with consideration made for the unique needs of Aboriginal, migrant, and refugee families.  
About the Role:  

This is fast-paced and dynamic role, based predominantly at Mirrabooka/Perth Police Stations as part of the organisation’s Family and Domestic Violence Response Team (FDVRT). The Case Worker will provide a coordinated response service (CRS) by collaborating with WA Police and the Department of Communities to jointly assess and triage Category 1 Family Violence Incident Responses. This role works directly with adult victim-survivors of family and domestic violence to provide risk assessment and support for improved safety for themselves and their child/ren.
The Family and Domestic Violence Response Team (FDVRT) was a priority area in the 2022-2023 State Budget with greater centralised support, resources, and training underway in this area.
Many of the organisation’s clients are from a Culturally and Linguistically Diverse background and as such working in a culturally safe and secure way is essential. The priority of the service is to provide prevention, early intervention, and recovery support.  Being female is a genuine requirement of this position due to the clients of this service.
This is a fixed-term contract role until July 2023 working 4 or 5 days per week and co-located at Perth/Mirrabooka Police Station and Lake Street. Please advise in your application how many days you are ideally seeking.

Key responsibilities include:

  • Provide/facilitate clients’ access to vocational and personal skills development and other programs that develop effective living skills
  • Where practicable, co-locate with FDVRT partner agencies, mostly at police stations
  • Joint assessment and triage of FVIRs with members of the FDVRT
  • Access Triage Portal, enter details of published incidents into organisation’s database system
  • Compile victim survivor contact list prioritising by safety risk, considering historical data
  • Proactively attempt to contact victim survivors to obtain further information for risk assessment and safety planning needs and offer relevant supports and services
  • Provide safety planning in collaboration with victim survivor, including advocacy for access to crisis accommodation for high-risk clients
  • Initiate safety actions where relevant including referrals to Safe at Home and Police CAD alerts and follow up
  • Deliver coordinated service approach including joint home visits, coordinated case planning and multi-agency case management
  • Provide direct service provision to adult victim survivors and their families to support with presenting issues in the form of case planning, including emotional support, education, on referral to service agencies and advocacy
  • Advocate for access to adequate housing, legal, social and community services (e.g. Violence Restraining Order, etc.)

Job Requirements:  
To be considered for this exciting opportunity you will possess the following:

  • Tertiary qualifications or equivalent experience in social work, community services, cultural studies, family studies or related field
  • Knowledge and experience of providing support to individual clients affected by Family and Domestic Violence
  • Knowledge regarding domestic violence issues, community development, outreach work and cultural issues
  • Demonstrated Triage and Risk Assessment skills, needs assessment and evaluation experience
  • Ability to work in a team and independently, within a multi-agency fast paced response team
  • Understanding of access and equity, social justice, and multiculturalism in Australia
  • Highly resilient and able to work with the additional challenges presented by WAPOL and CPFS (the funders for this service)
  • Very strong risk assessment and safety planning skills and experience
  • Being female is a genuine requirement of this position due to the clients of this service

Additional requirements:

  • Class ‘C’ Driver’s license and own transport
  • National Police Clearance
  • Working with Children Check
  • Current Senior First Aid Certificate
  • In line with Western Australian Government Department of Health guidelines, certification of COVID-19 vaccination


In return, you will receive an attractive salary package including Not-for-Profit salary packaging, and have the opportunity to work in a supportive, dynamic, and forward-thinking organisation. As this is a priority program in the FDV space, funding is likely to be extended beyond the fixed term of July 2023.

Applications and Enquiries:

To apply for this opportunity, please submit a cover letter and a current Resume via the ‘Apply’ link on this page or via our website ‘Sector Vacancies’ page at:       

Female applicants of Aboriginal and Torres Strait Islander, CaLD communities and disabilities  backgrounds are encouraged to apply.

Confidential enquiries may be directed to Carol Houghton via email: [email protected]  
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ANSON Smart Workforce

Employment Type


Job Salary

$44.04 p/hour + super