Case Worker – Domestic and Family Violence Specialist Coast Shelter


 Life at Coast Shelter

Coast Shelter is a leading Central Coast not for profit charity assisting families, adults and young people with complex issues arising from their experience of homelessness, abuse and neglect. Our organisation is driven by our mission to deliver innovative solutions to address homelessness, violence and poverty to achieve immediate and lasting changes.

We are a Tier 3 community housing body and the largest Specialist Homelessness Service in Regional NSW. We operate 9 crisis shelters, two Community Centre’s and more than 50 outreach properties, housing over 150 people across the Central Coast every night.   

At Coast Shelter, you’ll be joining a team of committed staff and volunteers who work to end Homelessness and Domestic and Family Violence within our community. Our people are innovative professionals who are driven to help make positive change in the community in which they live. 


The Role

We are looking for an outstanding Domestic & Family Violence Case Worker to join Coast Shelter’s 28 day Domestic Violence Rapid Response Program based on the Central Coast.  The position is responsible for delivering high quality case management and after hours support to Women & Children escaping immediate domestic and family violence who require assistance with rapid re-housing who may have left a violent relationship, or who are wanting to leave.


All About You 

You have a background and passion for working with Women & Children within homelessness and domestic and family violence services . You focus on working within a clear, client centered, trauma informed framework and have a demonstrated understanding of case management with assessment frameworks related to child protection, parenting and family work, family violence, mental health and drug and alcohol issues. 

To be considered for the position you must be able to address the essential criteria below; 

  • Bachelor degree in Social Work or a related field, or minimum 5 years’ experience in case management, ideally working with Women & Children escaping Domestic Violence
  • Demonstrated ability to apply a trauma-informed, person-centred and strengths-based approach to case management
  • Experience and demonstrated ability in providing high quality crisis intervention, case management and advocacy support for people with complex needs
  • Ability to motivate and engage with all walks of life
  • Proven ability to maintain boundaries and respond to challenging behaviours
  • Excellent communication with proven written and oral communication skills
  • Intermediate computer skills and experience using Microsoft Office


Our Values 

  • Respect
  • Innovation
  • Connection
  • Trust


Ways we Reward You!

  • Competitive Remuneration Package including access to extensive salary packaging offerings
  • Professional Development Opportunities
  • Values Driven Organisation
  • Employee Assistance Program offering free and confidential counselling and support

If you are successful in gaining employment with Coast Shelter you must hold a NSW driver’s licence, First Aid Certificate, Covid Digital Certificate, National Criminal Record Check and Working with Children Check.

Enquires: Jason Brown People & Culture Manager 

Please apply by providing a resume and cover letter.

We are committed to equal employment opportunity, ethical practices and the principles of cultural diversity. Coast Shelter strongly encourage Aboriginal and Torres Strait Islander people to apply.