Case Worker – Family Intervention Program Mercy Community


The Families and Young People Services Team within Mercy Community currently have a vacancy for Permanent Full-time Case Worker position with the Family Intervention Program (FIP) in Toowoomba. The Family Intervention Program supports families who are subject to statutory intervention to meet the goals of their case plan. Through a structured process and evidence-based interventions the Family Intervention Program provides intensive support that allows families to demonstrate they are willing and able to meet the care and safety needs of their children.

The Role

This role is responsible for coordinating all aspects of casework pertaining to families referred by Child Safety Services. Within this, the role has three discreet but complementary purposes:

  • To support families holistically, within their ecological context, to function in ways that promote the safety and wellbeing of children within the family group;
  • To provide Child Safety Services with evidence-informed and balanced opinions and recommendations in relation to the safety and wellbeing of the children within the family, to assist their decision-making;
  • To actively manage the complex interface between the above two purposes (i.e., families and Child Safety Services) to promote mutual understanding through dialogue, toward ensuring that the children and parents understand the reason for Child Safety Services involvement in their lives and conversely that their voices are fully heard.

To be eligible for this position you will require (Key Selection Criteria):

  • 3- or 4-year tertiary qualification in Social Work, Social Science, Psychology or related discipline.
  • Sound knowledge and understanding of the Queensland Child Protection system.
  • Proven time management skills, with ability to balance and prioritise various client engagement, staff and administrative requirements
  • Provide a clear, expressed understanding of the complex challenges facing families in contemporary society.
  • Queensland Provisional Green (P2) or above Driver’s License.
  • Must hold a positive notice in the Working with Children Check (Blue Card) and have the ability to obtain positive Police Check and any other legislatively required personal history screening as required
  • Evidence of current vaccination against Whooping Cough or willingness to obtain prior to commencement

Why choose to work at Mercy?

Mercy Community appreciates the important work that each person contributes to the success of our programs and services. Being part of the Mercy team, means you have access to some fantastic benefits, such as we:

  • Take advantage of free onsite parking in a beautiful working environment just a few minutes from the centre of Toowoomba.
  • Pay for your Queensland Blue Card and NDIS Worker Screening Card when you need – saving you up to $144 if you need both cards!
  • Provide you and your immediate family free, professional and confidential counselling services through our Employee Assistance Program. This includes specialised First Nations counsellors.
  • Provide the opportunity to increase your take home pay through the use of salary sacrificing and other packaging benefits -up to $18,550 per annum is available to take advantage of!
  • Provide access to novated leases for a vehicle to help reduce your taxable income.

Depending on your role, you may also be eligible:

  • For annual influenza and/or other vaccination reimbursements
  • To receive pay bonus’ of $500 for successful employee referrals
  • To cash out or purchase annual leave and to
  • Take advantage of extra leave entitlements

We also ensure all our employees have access to a wide variety of excellent learning and development tools to continue your professional and personal development. This includes making sure you have access to plenty of other career pathways and opportunities in the broader Families and Young People programs, or in other programs and services across Mercy. 

About Us

Mercy Community is a Catholic not-for-profit, compassionately inspiring and supporting people to live hopeful, connected lives within inclusive communities. We support families and young people, people living with a disability, and older people, and live by our values of Compassion, Integrity, Dignity and Empowerment. We have been providing services and support for over 150 years and our team operates across a network that encompasses urban, rural and remote communities. Please visit our website to find out more about our dedicated team and the work we do.

Mercy Community is delivering the Innovate Reconciliation Action Plan to boost our commitment to First Nations deliverables and actions.

How to Apply

If you meet the eligibility criteria to apply, please submit your resume by 9am Monday 14th August 2023. Candidates who are shortlisted will be interviewed on Thursday 17th August 2023.

Hit apply now!