Case Worker – Street to Home Australian Red Cross


  • 2 x Fulltime positions
  • Max term until 30 June 2024
  • Based in Aitkenvale – Ross River Road

About Red Cross

Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.

About the role

The Street to Home and Afterhours Outreach Programs support people who are sleeping rough or experiencing chronic homelessness in the Townsville area, to move into stable long-term housing. The program is based on a case management model to help clients to make long term life-style changes so they can successfully participate in the community life, education, and employment where appropriate. In this role, you will provide mobile, outreach and centre based case management support to individuals and families experiencing vulnerabilities in Townsville. You will operate from a strengths based and capacity building framework to ensure the promotion of social inclusion, human rights, participation and consumer choice. 

The Case Worker provides casework support to Red Cross Community Program portfolios (Street to Home). They will provide individualised support to clients to identify strengths and needs and assist in setting and attaining identified goals. They will work with other agencies and organisations in a collaborative approach to source appropriate support for clients.

They will also contribute to co-design process and adapt and innovate ways of working in order to improve Red Cross’s response to the needs of clients.

What you will bring

  • Sound casework/ case management experience including holistic assessment of client needs and development of case plans
  • Experience in working competently with staff and clients from cultural and linguistically diverse backgrounds with respect and humility
  • Well-developed interpersonal and written communication skills
  • Demonstrated effectiveness in contributing to interagency collaboration and ability to lead collaboration, advocate and network with internal and external stakeholders (which can include statutory and law enforcement agencies)
  • Proven capacity to be adaptive and resilient and to work independently in a self-directed manner, and also as a member of a team

Working with Children Check and Driver Licence are mandatory requirements of this role

Benefits that act for you, while you act for humanity

Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay – and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.

Health & Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness. And access guided meditation and other wellbeing programs.

Work/Life Flexibility: You can access flexible working arrangements, paid ‘Me’ day just for you and a wide range of other paid leave options

Career development: Access to ongoing learning, training, and development courses

Further information 

This role is covered by the Social, Community, Home Care and Disability Services Award – Level 4. Salary from $82,063.28 FTE + superannuation + access to salary packaging.

To find out more about this opportunity please refer to the position description below.

For additional enquiries, please contact Jessica Croker on 0414848861 for a confidential discussion.

Position description:  Case Worker – Community Programs (9).pdf

Applications close at 11:55pm AEDT on 2 October 2023  

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with different lived experiences, abilities, gender, ethnicity, age, and sexual orientation. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.

Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.

Job Ref #: 522910