CCS Family Support Worker Relationships Australia Queensland


About Us

Relationships Australia Queensland (RAQ) is a leading provider of relationship and family support services.  We believe healthy relationships are essential for the well-being of children, families and communities. We are committed to offering the best possible counselling, mediation, education and support services, and are committed to social justice and inclusion. 

About the Role

We are currently seeking applications for the permanent part-time (22.5 hours per week) role of Children’s Contact Service (CCS) Family Support Worker located at the Cairns venue. 

The purpose of this role is to assist with the activities of the CCS, which helps facilitate contact arrangements, supports children and their family members during changeovers or supervised visits, and provides a safe and secure environment for the child/ren.

The key responsibilities of this position include:

  • Apply theoretical models of supportive human interaction, developmental stages of children, conflict resolution, and other relevant frameworks when working with children and parents, whilst maintaining child inclusive practice
  • Undertake assessment and intake processes, including parent interviews, explanation of safety procedures, and familiarisation visits for children
  • Organise a safe and appropriate environment, and activities for children that maximise parent/child interaction and engage children in an interesting, calming and positive manner
  • Evaluate the effectiveness of interventions for parents and children accessing CCS, assess the future need of the family in managing the ongoing parental relationship, and refer parents to appropriate services and programs as required.

Work days/hours will be negotiated with the successful applicant, however please note that the position holder will be required to work weekends on a fortnightly basis and evenings, with some flexibility, to meet the CCS program requirements.  Weekend shifts incur generous penalty rates. 

About You

To be successful in this position, you will

  • Have appropriate tertiary qualifications in the social or behavioural sciences, with studies in child development being essential.
  • Have demonstrated experience working with children and their parents/carers and have theoretical knowledge of the issues regarding child development, abuse and/or neglect; and
  • Experience working with people in crisis and/or parents in conflict. 
  • Knowledge and ability to apply relevant legislation and regulations relating to family law and/or children’s contact issues is also required.

What We Can Offer You

The salary being offered is between $80,963.63 to $87,125.54 per annum pro rata, to be negotiated depending upon qualifications and experience, plus superannuation. We also offer our employees as follows

  • Work-life balance and flexible working hours
  • Additional annual leave over the Christmas period, annual leave loading and study leave
  • A supportive team environment and opportunity for professional development
  • Salary packaging options available of up to $15,900, which will significantly increase the value of take-home pay
  • Paid parental leave and additional benefits such as medical insurance discounts

How to Apply

To apply, send us your resume and a cover letter, outlining your demonstrated experience in each area. Applications can be submitted by clicking Apply Now!

Please note that we will be reviewing applications as they’re received, so we encourage you to submit your application before closer to advertisement.

Applications close at 4pm on 8 September 2023



Relationships Australia Queensland

Job Salary

Part time