Client Care Consultant Womens Health & Family Services


Client Care Consultant

Womens Health and Family Services (WHFS) is an independent for purpose Western Australian organisation with an organisational vision of better futures for WA women.

We offer all of the benefits you would expect in a for purpose organisation – flexible working arrangements, salary packaging, and employee benefits that exceed award requirements, but most importantly we have a unique understanding of the needs of working women because we are ‘by women for women’.

About the opportunity

This opportunity will have you join our Triage & Intake team, working with clients to provide assessment, triage, intake, allocation, and bookings for client requests for service. Providing information, support, and referral pathways to assist clients in connecting with the most appropriate service – both internally and externally – will be a key responsibility.

This role provides support to a multidisciplinary team of clinicians including counsellors, psychologists, advocates, outreach, and family support workers across the organisation. The Client Care Consultant will also perform administrative tasks and data reporting services to support the wider Mental Health & Counselling service area.

Key selection criteria:

  • Superior skills for showing warmth, empathy and care with clients experiencing complex mental health needs.
  • Working towards, or successful completion of tertiary qualification (or equivalent experience) in counselling, psychology, social work, community services, family studies, health promotion, or a related field. 
  • Minimum two years’ experience providing support, advocacy, or counselling for mental health and/or AOD clients. 
  • Strong administration and diary management skills to provide support for a large team of multidisciplinary clinicians.

This is a permanent part-time position working 3 days per week. This position is based out of our Northbridge office but travel to other locations on occasion may be required.

Applications and Enquiries:

Please contact [email protected] for a copy of the position description and the selection criteria.

If you are passionate about contributing to this much needed service and are motivated by seeing women receive the care they need and deserve to thrive, then we want to hear from you. To apply for this opportunity, please submit a cover letter and a current Resume via the ‘Apply’ link on this page.

Our organisation is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to appointment. 

Our values drive our culture and performance through a strong focus on upholding the organisation’s vision and purpose. We celebrate and respect people’s differences and commit to providing an inclusive work environment. Applicants of Aboriginal and Torres Strait Islander, CALD communities, disabilities, and LGBTQIA+ backgrounds are encouraged to apply.



Womens Health & Family Services

Job Salary

Part time