Clinical Allocator – Social Worker Chandler Macleod


About the company:
Our client is a large federal government agency focused on providing high quality mental health assessment and clinical counselling services. They take pride on meeting client needs through a combination of proven clinical practices and new and emerging evidence-based approaches. Reporting to the Assistant Director, you will work with a professional team who are all dedicated to making a different in the lives of their clients in a workflow/clinical allocation capacity. 

About the role:

  • Working with the region’s allocation queue.
  • Review of intake assessments.
  • Liaise with intake team and case officers for further details.
  • Allocation of clients to appropriate clinical staff.
  • Escalating and prioritising clients.
  • Quality improvement duties to include coordination and participation in selection, orientation and resourcing of qualified and experienced clinicians.
  • Ensuring referrals are actioned in the appropriate timeframe with written and administration documents. 
  • Applying quality assurance procedures to ensure all aspects of clinical practice.
  • Provide crisis support and counselling to clients as and when required (phone or face to face).

About you:

  • You will have current registration with the Australian Health Practitioners Registration Agency (AHPRA) or Australian Association of Social Workers (AASW)
  • You will have Working with Children (WWC) and/or Vulnerable People Checks/Clearance (Blue Card) ideally, or have it granted before commencing the role.
  • Experience in a similar clinical role
  • A passion for clinical psychology and social work to support mental health initiatives.


  • ASAP start pending Federal Police Check 
  • Temporary assignment until 30th June 2024 with the potential for further extension
  • Monday to Friday 7.5 hours per day, between the hours of 8.30am and 5.00pm
  • Townsville location
  • $55-65 per hour + super

*** Please note the successful candidate for the role must hold Australian Citizenship and willing to complete a Federal Police Check ***