Clinical Manager – Rapid Response Services Converge International


• Market Leader in Mental Health and Wellbeing
• Join a national trauma response team
• Great mix of both management functions and clinical service delivery 
• Permanent full-time role with an immediate start 
• Work flexibly from home/office
• Candidates based in VIC, NSW, ACT, QLD are encouraged to apply


Converge International is a wholly Australian owned organisation with the wellbeing of people and their workplaces at the heart of all we do. We are a leader in providing health & wellbeing and people risk management solutions.  This is your opportunity to work with people in some of Australia’s largest industry, government and corporate organisations – to be part of a team that provides Employee Assistance Programs (EAP), counselling, crisis response, training, conflict resolution, career counselling, assessment and consulting services.  

About the role:

The primary purpose of this role is to focus on the clinical quality of Rapid Rresponse Services, provide support nationally to consultants in line with the company’s vision and strategic plan, and undertake clinical service delivery.  Responsibilities include:

• Managing and developing a national team of consultants to drive clinical quality, adherence to clinical governance practices and mitigation of client risk. 
• Supporting high performance through leadership principles of self-efficacy, accountability, care and compassion.
• Responding to high-risk clinical presentations, providing clear and sound decision making around mandatory reporting and complex clinical matters. 
• Supporting consultants to achieve productivity, performance objectives and KPIs
• Providing Rapid Response clinical services, in line with the organisation’s operational and clinical framework
About you

You will be a registered Psychologist or Social Worker and have at least seven years’ experience within a supervisory/operational role within the EAP/Trauma/organisational wellbeing industry.   

Along with this you will possess the following experience and competencies:

• Proven people management experience, with the ability to provide professional guidance to others in both technical and coach/mentoring settings
• Ability to build exemplary internal and external stakeholder relationships
• Ability to view issues and problems from the perspectives of the business, the customers and clients
• Proven experience in clinical service delivery, within critical incident/trauma/organisational wellbeing contexts and evidence-based frameworks
• Excellent verbal and written presentation skills e.g., reports, training, proposals
• Strong focus on both continuous improvement and commitment to monitor quality of work undertaken
• Working knowledge of relevant legislation regarding employee wellbeing e.g. Bullying, EEO, Health Records Act etc.
• Demonstrated knowledge and experience in problem solving and conflict resolution 
• Ability to manage own time, priorities, and workload
• Availability to travel as required with full access to your own vehicle
Working at Converge means joining a diverse, talented, and caring community where our people feel included, valued and connected. We hire for heart. We are passionate about transforming the wellbeing of people at work. It’s at the core of all that we do. 

Our commitment to you: 

• Competitive remuneration
• Volunteer leave
• Paid parental leave
• Purchasing of additional leave
• Flexible working arrangements
• Flexible, diverse and challenging work
• Regular clinical supervision
• Access to training and professional development 
• Career development through internal mobility
• Lifestyle discounts – Discounted movie tickets, retail discounts and much more

If this sounds like the ideal role for you, click ‘Apply now’ to complete the online application.  
For more information contact Cham Kumara, Talent Acquisition Manager on 03 8620 5378, [email protected] or visit