Community Pathway Connector

Who are we?

Multicultural Communities Council Gold Coast (MCCGC) is proud of our vibrant 40-year history. We are deeply committed to nurturing diversity and championing multicultural communities across the Gold Coast region.

Since our inception in 1983, we have embarked on a remarkable journey. We envision a community that embraces inclusivity, where every individual, their culture, life aspirations, and our diverse team are valued. As a not-for-profit organisation, and the peak body and partner for Gold Coast’s multicultural communities, our purpose is to collaborate with individuals of all ages and abilities, families, community organisations, local service providers, and businesses to nurture an environment that is inclusive and celebrates the diversity within our city.

Beneath MCCGC’s organisational umbrella, we proudly oversee two distinctive community-focused brands: MCCGC’s Community Programs team and CURA Aged Care Services. At MCCGC, our core philosophy revolves around compassion, kindness, and the celebration of cultural diversity. We deeply understand and honour the unique needs of the diverse community we support. Our dedicated team, proficient in a myriad of languages, is committed to providing personalised care and support that aligns perfectly with our client’s individual requirements. We are here to serve, ensuring our communities thrive, whilst embracing the vibrant tapestry of cultures that make Southeast Queensland and Northern New South Wales a truly special place.

About the role:

This position provides a culturally safe connection point and referral service for individuals requiring low to medium-intensity mental health support, particularly those from culturally and linguistically diverse backgrounds, regardless of their birthplace, permanent residency, or visa status. Many individuals and communities face additional barriers to accessing mental health and support services, including language and cultural differences and disassociation from the broader community due to discrimination or trauma. 

The position reports to Team Leader Wellbeing and Connection and is a part-time outer limit role (30.4 hours per week). 

Community Pathway Connector programs support individuals and agencies across the community sector in responding to the diverse needs of individuals and families. It ensures that support is culturally safe, welcoming, and easily accessible. The role involves assisting people through tailored information and one-on-one support to navigate the service system effectively. This includes working with interpreters and providing links to cultural awareness education as needed. 

What you will do:

• Cultural competency by providing sensitive support and advocacy for participants and their needs and collaborating with community organisations through a strong understanding of cultural diversity. 
• Improve awareness and knowledge of participants and communities about mental health support and services more broadly. 
• Reduce barriers to accessing mental health services by providing assertive outreach to individuals with a disability. 
• Client support and navigation by offering one-on-one support to clients. 
• Provide tailored information and refer clients to relevant services and resources according to their needs and act as a liaison between the client and service providers to ensure their needs are understood and met. 
• Working closely with community agencies, interpreters, and cultural awareness educators to ensure a comprehensive support network for our clients. 

About you:

The successful candidate will have:

• Relevant tertiary qualification in Mental Health, Social Science, Welfare, or equivalent discipline.
• 1 to 3 years experience in a similar position
• Demonstrated experience and understanding of support coordination.
• Highly developed communication and interpersonal skills to engage with CALD families and communities. 
• Extensive knowledge working with CALD communities and people experiencing mental health conditions. 
• Current Driver’s Licence and Working with Children (Blue Card) with NDIS Worker Screening (Yellow Card). 
• National Police Clearance (or ability to obtain one). 
• Completion of NDIS Worker Orientation Module Certificate (prior to commencement).

Why work with us?

• Salary Packaging: Pay less tax and have more money to spend by using some of your pre-tax earnings to pay for everyday expenses (groceries, rent, mortgage, etc.
• Training & Development: Take advantage of regular opportunities for training to develop your skills and experience. 
• Diversity & Inclusion: Work with an incredibly culturally diverse team; 65% of team members were born outside of Australia and collectively we speak over 40 different languages. 
• Strong Values: Take pride in working for a multicultural organisation that values Unity, Compassion, Integrity, Respect, and Joie de Vivre (Joy of Life).
• Continuous Support: Enjoy ongoing support from our dedicated team and access our Employee Assistance Program (EAP) for additional support. 

If this sounds like you and you’re interested in joining our team, click on the Apply Now button below and upload your Resume and Cover Letter telling us why you would love to work with us!