Community Support Worker ( Mental Health) New Horizons


We have an exciting Full-time Community Support Worker (Mental Health) opportunity available in our HASI HUB.

This position involve shift work, between Monday to Sunday and you will need to be available to work flexible shifts that may include a combination of mornings and evenings.

The Housing and Accommodation Support Initiative (HASI) is a state wide program that supports people with a severe mental illness to live and recover in the community in the way that they want to.

Services delivered under HASI encompass a wide range of activities that build independence in daily life. Supports can include recovery planning, support to live independently, assistance to manage a tenancy, assistance to manage health and emotional wellbeing, as well as support to get involved in your local community.

New Horizons is a great place to work and grow. Our people don’t just work with us because they have the skills and experience to do the job. To work with us you have a positive, authentic, inclusive personality which you bring to work with you every day.


Based in Thornleigh, you will report to the Team Leader in our HASI Team.

Key responsibilities will include

  • Collaborating with customers to develop individualised support plans that incorporate their identified wellbeing needs and goals- Regular reviews of progress.
  • Collaboration with Community Mental health staff around clinical goals set for customer
  • Complete comprehensive risk management plans for customer
  • Providing support to customers to improve their independence by assisting with living skills, transport, social activities, medication and personal care, as well as other support as required
  • Supporting customers to explore their practical and complex needs
  • Keeping customer records up to date on a daily basis using on line systems
  • Developing and maintain professional relationships and networks with customers, families, caregivers and key stakeholders
  • Seek out innovative ways to enhance the customer journey

Skill and Experience:

We also took the time to ask our customers what they think makes a great Support Worker. How do you compare to their ultimate wish list?

  • Punctual, Friendly, Outgoing, Non-judgmental, Flexible, Lived Experience, Persistent, Balanced – knows when to motivate, challenge and when to stop, Empathetic and Practical


You’ll also need

  • Technical literacy with proven ability to use Microsoft Office and systems for reporting
  • Minimum Cert IV in Mental Health or Disability or equivalent industry experience
  • Availability to work across a rotating roster
  • Valid NSW Drivers C class licence, with ability to drive vehicles in licence class, including large cars and vans.
  • Willingness to obtain an Australian Federal Police Check, WWCC and first aid certificate that meet New Horizons employment criteria prior to commencing with us 


What we’re offering

  • Salary packaging of up to $15,900+ in tax free pay
  • Monthly RDO’s for full-time roles
  • Access to flexible work arrangements and purchased annual leave program
  • Reward program that recognises your achievements
  • Utilise our Employee Assistance Program providing counselling services
  • Support in growing your career through mentoring and professional development opportunities


How to Apply

  •  If you can see yourself in this rewarding role, please apply via the link now – our application process is mobile friendly. 
  • Please note that as part of our employment checks, we will request a police check from the last 24 months, a NSW Working with Children Check (WWCC) and an NDIS Worker Screening Check.
  • To help make the process speedy we encourage you to have/apply for the checks upon application as there can be some delays in obtaining these checks through the relevant services.

New Horizons values diversity and encourages applications from all people. Our vision is to see happy inclusive communities work together in collaborative and inclusive ways to create opportunity and improve quality of life.  Our workforce proudly reflects the local communities we connect with and support.

New Horizons acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.