Complex Case Manager Supreme Community Care


About Us:

Supreme Community Care is a Queensland owned and operated organisation. What sets us apart, is our ability to have our clients and staff’s best interest in the forefront of everything we do.

While your qualifications and experience tell us part of your story, your values and attitude speak louder still. At Supreme Community Care we are all about people, placing people at the heart of our work. We are focused on strengths, believing in, and amplifying the strength of people and communities. We are fiercely inclusive, making sure everyone can belong. As trusted partners we are curious and creative, always looking for new ways to do better. We are courageous and gutsy, tackling difficult issues, even when it’s hard.

As a Case Manager you will be responsible for the intake of new complex and SIL clients, referral conversions, creating new Service Agreements, quarterly client reviews, goal setting and monitoring, liaising with Stakeholders and attending care meetings, updating significant changes, advising CSO of significant changes to supports

The Case Manager will work with the participants to implement the supports and care in accordance with the individual’s plan for the purpose of building capacity, managing the impact of their disability or condition and improving their health, well-being and participation within the community. This is a highly autonomous role and is vital to the successful functioning of Supreme Community Care.

Key Accountabilities

  • Case management of complex health participants
  • Management of SIL’s
  • High level reporting and collecting of data
  • Added in implementing PBSP as this is the requirement of the SIL provider.
  • Management & reporting of Specialised Behaviours Supports
  • Education, support and development of Field Staff / Support Workers
  • Prompt Conversation of referrals to intakes
  • Coordinate support to clients based on their NDIA or DVA plan, scheduling all supports provided by the organisation within the participant’s plan
  • Communication with CSO/Rostering team to ensure successful staff matching and scheduling
  • Manage the client review cycle to ensure reviews are performed within identified timeframes
  • Conduct and submit reviews of required paperwork to NDIS & DVA
  • Collaborate with the HR & recruitment for successful matching of supports to client
  • Ensure regular contact with stakeholders, clients, families, carers and support services is maintained


  • Relevant qualifications (Diploma level highly regarded)
  • Experience in Behaviour Support & Restrictive Practices
  • Ability to work autonomously along with the capacity to operate and prioritise effectively
  • Experience with management of Supported Independent Living
  • Extensive NDIS knowledge (knowledge of DVA)
  • Clean driving record

To APPLY visit

Only applications received through our website will be considered