• Provide a key role in supporting a consumers journey within mental health systems
• Be part of a new innovative service from the very start of its development
• Multiple Permanent Positions – FTE Negotiable ( Part Time/Full Time Opportunities)

About the new service

The Royal Commission into Victoria’s Mental Health System has challenged us to think beyond incremental improvement to deliver a mental health system that helps all Victorians live their best lives. In a region characterised by fragmentation, complexity, and access barriers, implementing the Greater Geelong and Borough of Queenscliffe (GGQ) Local Mental Health and Wellbeing Service is a key step in realising this goal.

The GGC Local Mental Health and Wellbeing Service is delivered by a consortium of equal partners: Barwon Health, Watharoung Aboriginal Cooperative Ltd, Wellways Australia and ERMHA365.

The GGC Local Service is underpinned by positivity, hope and inclusion. No matter whether a consumer, carer or provider enters or seeks assistance via digital platforms, contact centre, or physical locations, the first engagement will always start with a simple question: “Welcome, how can we help?” Drawing on established services, networks, and pathways, the GGC Local Services provides seamless integration between local, area and wellbeing services for the benefit of consumers, carers, and providers. This is supported through standardised assessment tools, treatment and support processes, care plans and care coordination, colocation of services and regional navigational pathways.

The three core elements of our service are people, purpose, and place. We are seeking a highly motivated mental health professional who is capable of facilitating excellence in integrated, holistic health care, with the goal of improving outcomes for consumers, carers, and the wider community.

About the Role

The Contact Centre Navigators employed by Barwon Health, will provide empathic engagement and informed referral to ensure consumers with mental illness and/or drug and alcohol issues, receive courteous, efficient and clinically effective care.

A focus of this role is ensuring that the administration functions of the Locals Service support the smooth consumer journey and that a high standard of data is captured.

Your experience

• Sound health administration  and customer service knowledge ( mental health desirable)
• Evidence of ongoing personal and professional development
• Demonstrated excellent organisational skills
• Robust and effective communication and interpersonal skills with the ability to communicate with people at all levels and vary communication style accordingly

We actively encourage applications from candidates with Lived experience (Consumer and/or Carer) of mental distress/illness and/or drug and alcohol use.

What we offer

• Relocation Package & assistance available for suitable interstate candidates
• Located in the centre of Geelong’s CBD, we also offer an easier commute from the Western Suburbs of Melbourne, rather than travelling across the city
• Flexible working arrangements
• Professional development
• Access to 24/7 employee wellness facility
• Attractive salary packaging benefits! Living Expenses capped at $9,010 and includes repayments on mortgages, credit cards, personal loans and rental payments / Meal Entertainment & Accommodation capped at $2,650 and includes food and drink consumed in a social or entertainment settings and some accommodation expenditure

Diversity and Inclusion

The GGC Local Mental Health and Wellbeing Service is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Mental Health Recruitment team via email at [email protected] noting your preferred method of communication and contact details and a member of the team will be in touch.