About us
South Pacific Private’s mission is ‘To change lives and heal families’ by providing Australians with the most holistic, comprehensive and proven treatment programs for addiction, trauma and mental health issues.
As a fully-accredited, 54-bed private hospital, South Pacific offers the very highest levels of clinical expertise. All programs are supervised by a multi-disciplinary and expert team of psychiatrists, psychologist, general practitioners, registered nurses, psychotherapist and counsellors.
South Pacific Private recognises the Gayamaygal people as the traditional owners and custodians of the land upon which we work. From hiring to treatment delivery, we value and embrace diversity across race, culture, ethnicity, indigenous status, gender identity, class, sexual orientation, religious belief and physical ability. Ensuring equity and inclusion for our staff and in access to our services as a priority. We are a no smoking facility
Key objectives of role:
The Continuing Care Case Manager is to manage the delivery of the Continuing Care Program to ensure that all clients leave South Pacific Private (SPP) with a tailored Continuing Care plan, to co-ordinate, schedule and manage the continuing care of clients attending South Pacific Private.
This full-time role works closely with the Client & Family Liaison Officer, Day Program Manager, Day Program Therapists, Program Manager, Primary Therapists, the Intake Department, Admin Department and the PR Department.
Key Responsibilities and Tasks:
- Manage expectations, attendance and engagement with clients specific to their ongoing Continuing Care / recovery treatment plan (specific to day programs and the alumni event schedule)
- Ongoing case management for each client – manage them through their entire Continuing Care delivery plan and continually engage them in the next step of their recovery. Make ongoing appointments to follow through their Continuing Care plan
- Engage with clients, in order to encourage and facilitate participation in the Family Program
- Attend clinical handover as relevant to ensure transparency and accuracy
- Ensure all contact details, activity and engagement are tracked and logged in SPPs Medical Records Database (CareRight) in real-time
- Contact alumni as per KPIs over the phone on a rolling basis to connect with them with regards to their recommendations for Continuing Care attendance and Continuing Care plan
- To liaise with the Day Program Therapists and Primary Therapists to discuss and confirm Continuing Care treatment plans and to liaise as per client expectations and realities
- Meet with each inpatient client on at least 2 occasions during their inpatient admission to discuss and fine-tune Continuing Care treatment planning
- Ensure day program tracker is accurate at all times
- Liaise with Admin Department re checking financial viability for program attendance
- Orient each client in advance of day program attendance with regards to responsibilities, rights, expectations and logistics
- Provide support to clients on the Mindful Eating Table (MET) as required
Qualifications, experience & personal attributes:
- A strong aptitude for administration
- Excellent interpersonal & communication skills, (written and oral)
- Excellent IT skills
- Ability to observe and adhere to professional code of ethics and rules of confidentiality
- Proven ability to work in a multi-disciplinary team environment
- Ability to be open-minded, flexible, non-judgemental, with an interest in both personal and professional development
- Self-motivated with an ability to work independently
- Collaborative planning and organising skills
- Excellent time management skills
- Assertive and grounded with the ability to maintain strong boundaries
- Sound motivational enhancement and motivational interviewing skills
- Strong & sensitive sales skills
- To convey a positive, professional image and utilise supervisory feedback to improve performance
Standard requirements:
- Professional integrity, adherence to a professional code of ethics and confidentiality requirements as per SPP policy and NSQHS requirements
- Strong interpersonal communication skills and professional boundaries
- Ability to work in a multidisciplinary team environment effectively, respecting difference and diversity
What to do next:
Apply by email with your resume and a covering letter (no more than 2 pages)
Interviewed applicants will have access to a full job description.
Successful applicants must undergo a current National Police Check and Working with Children’s Check. South Pacific Private is a Smoke-Free facility.
Applications closes: 14 November 2022.
How we do what we do:
Please take a look at our website www.southpacificprivate.com.au to learn more about us, our mission and our approach.