Crisis Support Worker, Domestic Violence Response Enhancement CatholicCare Diocese of Broken Bay


Attractive Salary Packaging Options

Supportive Team Environment

Learning and Development Opportunities

About the role

We are seeking a Crisis Support Worker to join our growing team who will provide an after-hours crisis response to Women and Families escaping Domestic/ Family Violence within the Northern Sydney District on a casual basis.  

The service operates in the evening between 5:00 pm to 10:00 pm, providing both telephone and face to face support to Women and their families escaping domestic and family violence. Casual staff work from an after-business hours roster that includes evenings and weekends.  

Being a woman is a genuine occupational qualification for this position under s14 of the Anti-Discrimination Act 1977 (NSW). 


  • Promote a ‘risk-aware’ culture where staff proactively identify, report and address all forms of risk to clients, staff and CatholicCare.
  • Provide ongoing safety planning and crisis support services to clients who are at risk.
  • Ensure a safe environment for all stakeholders including managing and reporting all incidents, following organisational policies for mandatory reporting, child protection, safeguarding and WHS
  • Screen the suitability of individuals and families accessing the service and making referrals to other services, where appropriate
  • Assist and engage with client’s in crisis requiring emergency accommodation
  • Collaborate with other service providers and local community groups and provide community education.


  • Tertiary qualifications in an appropriate area e.g., Degree in Social Work, Degree Social Science/Welfare, Degree in Psychology/Counselling, or related discipline and/or demonstrated relevant industry experience.
  • Demonstrated understanding of domestic/family violence including knowledge and familiarity with the dynamics of abusive relationships, legal matters, child. protection and custody issues; ability to support complex and/or high-level needs.
  • Experience in providing crisis support and intervention services to people experiencing domestic and/or family violence.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong organizational and time management skills.
  • Ability to maintain confidentiality and adhere to ethical standards.
  • Knowledge of relevant legislation and support services.
  • A current valid, Australian driver’s license and insured vehicle.

About us

At CatholicCare Diocese of Broken Bay we make a positive difference in the lives of the people we serve. Our services include NDIS disability services, foster care and out of home care supports, services for seniors, children’s services and a range of Community Services supports.

We are also a child-safe and child-friendly organisation.

We are a safe, respectful, and inclusive employer. We welcome all applicants, regardless of their cultural background, gender, faith or disability. Our organisation will accommodate any reasonable requests to support you to thrive during the recruitment process and beyond.

Culture and Benefits

Please find attached a video about what it means to work at CatholicCare. We also offer:

  • Salary packaging benefits to receive up to $15,900 of your salary tax-free;
  • A focus on employee well-being, with regular reflective/practice supervision opportunities;
  • Access to training and learning opportunities including study leave;
  • An Employee Assistance Program offering free and confidential counselling and support and;
  • The opportunity to make a difference to families, children and young people in the community.

Apply Now!

No recruitment agencies please



CatholicCare Diocese of Broken Bay

Job Salary