Crisis Supporter – 13YARN UnitingCare Community


Crisis Supporter – 13YARN

  • Employment Term: Casual
  • Location: Cairns, Townsville, Rockhampton, Mackay, Bundaberg, Maryborough, Maroochydore, Brisbane, Ipswich or Broadbeach
  • Remuneration: $45 p/h + 11% Super + allowances

Make a meaningful difference with UnitingCare Community

We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others. 

13YARN is the first national Crisis Support and Suicide Prevention line designed, led and delivered by Aboriginal and Torres Strait Islander Peoples. 13YARN (13 92 76) offers a confidential, one-on-one yarning opportunity for mob with a Lifeline Australia trained and culturally safe Aboriginal and Torres Strait Islander Crisis supporter 24 hours, 7 days a week.

Your part in our UnitingCare Community team
We are now seeking applications from Aboriginal and Torres Strait Islander Peoples to be trained to become Crisis Supporters for the 13YARN service. Our training will be held Face2Face online, with shifts to be completed in one of ten crisis support centres; Cairns, Townsville, Rockhampton, Mackay, Bundaberg, Maryborough, Maroochydore, Brisbane, Ipswich or Broadbeach.

This role is being offered to applicants seeking casual employment which will include being paid for the initial mandatory 10-week training commencing in September 2023 held on Monday and Thursday evenings 5pm-8:30pm AEST (4pm-7:30pm during day light saving)  which is delivered via Teams.

Upon the successful completion of this initial training and placement period, successful applicants will be offered when required shifts depending on availability and roster needs that may vary from 3-6 hours in duration between 12pm-12am Monday – Friday. Additional paid hours may be offered to complete supervision, on-going training, professional development and evaluation activities.

What makes a difference for us?

This is an identified position in line with UnitingCare’s Aboriginal and Torres Strait Islander Peoples Workforce Strategy which aims to increase the representation of Aboriginal and Torres Strait Islander employees in all areas of our organisation. For this position, it is an equal opportunity measure that applicants must be of Aboriginal and/or Torres Strait Islander descent as per section 105 of the Queensland Anti-Discrimination Act (1991).

What you’ll need
• An ability to demonstrate good communication and listening skills
• An ability to show empathy and have a non-judgemental attitude
• Be willing to receive feedback and be reflective in your practice
• Have a genuine care for mob and authenticity in who you are
• Availability to attend zoom training Monday and Thursday 5pm-8:30pm AEST for a period of 8-10weeks prior to placement
• Be available for the hours between 12 noon and midnight, Monday to Friday
• Applicants must complete the nationally recognised Lifeline Telephone Crisis Supporter training program provided on behalf of Lifeline Australia RTO 88036
• Possesses a competent level of computer literacy??
• Be of Aboriginal and/or Torres Strait Islander descent
• Be able to commence training in September 2023

• Blue Card for working with children
• Australian Federal Police check

What makes a difference for you? 

At UnitingCare we are leaders in crisis response, the protection of vulnerable children, financial resilience and family wellbeing. Our Family and Child Services team work passionately across Queensland to make a meaningful difference in people’s lives.

  • Flexible work arrangements to support work-life balance
  • Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
  • A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
  • A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
  • 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
  • Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
  • Career development opportunities to challenge yourself, grow and make a meaningful difference 

We’d love you to be part of our UnitingCare family

Our Family and Child Services team are passionate about their work with parents to ensure children remain safe in the home and parents have the skills, resilience and capability to effectively parent and meet their children’s developmental, educational, health and well-being needs. We also provide targeted services to men who are seeking to change their behaviour. 

Joining our Family and Child Services team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will: 

  • Provide welcoming, safe & nurturing services for children
  • Implement measures to prevent child abuse and neglect within our services
  • Appropriately and immediately address child abuse and neglect if it does occur

Diversity & Inclusion 

Our approach is simple – everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.  

Safe workplace 

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.


All employees are required to comply with statutory and Government requirements and UnitingCare’s COVID-19 vaccination requirements policy. The successful applicant must be able to provide a Covid-19 Certificate before commencing employment. 



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