Critical Response and after-Hours Intake Worker St Vincent de Paul Society NSW


  • A vital and rewarding role with ongoing learning & career development opportunities
  • Salary packaging tax-free benefits| increases annual pay package!

The St Vincent de Paul Society is a leading provider of community support services, whose values it is to shape a more just and compassionate society – we truly care about what we do and the difference we make to people’s lives.

We believe our employees are key to our success and offer Learning and Development programs to enhance and grow your career across a range of teams and services. We have a continuing commitment to engaging and retaining our people who are recognised for their achievements and are offered promotional opportunities on a meritocracy basis within a collegiate and values driven team environment and culture.

The Role:

Vital role processing referrals and coordinating an effective response for women with or without children who are leaving domestic/family violence. You will be providing a variety of essential support to clients at the site location in a socially inclusive, non-judgemental, and empowering manner.

Your responsibilities:

  • Ensure interactions with clients are culturally appropriate and consistent with trauma informed care practices.
  • Provide quality customer service and emotional support to clients through phone conversation.
  • Conduct comprehensive client initial assessment in a client-focused, socially inclusive, non-judgemental, and empowering manner.
  • Refer eligible clients to designated accommodation services in accordance with established protocol
  • Attend site for all client arrivals into accommodation and Complete relevant documentation.
  • Maintain and update information in the CIMS data base including all administrative tasks associated with assessment and referrals.
  • Maintain privacy and confidentiality according to the Society’s Code of Conduct and Privacy policy and relevant legislation.
  • Be aware of and implement relevant government policies and guidelines which pertain to the services provided.
  • Maintain good relationships with other bodies that interact with the Society and its clients.
  • Maintain a broad understanding of State and Federal government policies that have a direct impact on the delivery of services to people who are at risk of homelessness.

This role will report to the Manager Homelessness and Housing.

To be successful, you will need:

  • The St Vincent de Paul Society considers being a woman is a genuine occupational qualification for this position under section 31 of the Anti-Discrimination Act 1977 (NSW).
  • Appropriate Diploma or highly regarded domestic and family violence experience or other relevant field or equivalent work experience
  • Demonstrated experience in managing crisis intervention and case work for women with/without children experiencing domestic and family violence, including people with complex and/or high-level needs
  • Possess good problem solving and conflict resolution skills
  • Excellent written and oral communication skills, including highly developed interpersonal skills with an ability to relate positively and confidently with a wide range of people, in a variety of settings.
  • Demonstrated ability to work as part of a team and to work independently and unsupervised.
  • Understanding of child protection issues, legislation and requirements.
  • Demonstrated ability to use client database and Microsoft Office packages such as Word, Excel, Outlook
  • NSW driver licence – flexibility to travel to meet clients needs.

If this sounds like you, don’t wait – apply now, we are interviewing applications as we receive them. Submit your application with a resume and cover letter which addresses the key requirements of the position description

Information on how to apply.

If you have questions about this role, please email [email protected] on quote: Case Worker, SGS/VIN2910

St Vincent de Paul (NSW) has a COVID- 19 vaccination policy that has identified this role as requiring a full COVID-19 vaccination. Medical exemptions with the NSW government contraindication form will be considered, subject to a satisfactory risk assessment

he Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check.

St Vincent de Paul Society (NSW) is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. We take pride in the diversity of our people and encourage applications from people from Aboriginal and Torres Strait Islander backgrounds, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA, candidates of any or no religious beliefs and applicants of all ages.



St Vincent de Paul Society NSW

Job Salary

Generous salary packaging tax-free benefits