Job description

• Hours: 35 hours per week
• Date start: ASAP
• Award/Rate of Pay: SCHADS AWARD from Level: 5.1
• Accountabilities: Manager 

Applications close: COB: 4th August 2023. We encourage you to submit an application ASAP as interviews will be scheduled as we receive applications.                                                                                                                      

ABOUT THE EMPLOYER

Blacktown Women’s and Girls Health Centre (BWGHC), is a feminist, non for profit charity meeting the needs of excellent health and wellbeing initiatives for women and girls and envisages a community in which women exercise equal rights, choose their own destiny and have a safe environment for themselves and their children. BWGHC work towards this by providing counselling, information and referral, advocacy, capacity building and support services to clients.

The organisation has been established in the area for over 30 years as one of 21 Women’s Health Centre’s across NSW. Over this time, the BWGHC has grown and evolved to run a range of programs including women only Doctor and Nurse Clinics, Early Childhood Clinics, Legal Services, Drug and Alcohol support and advice, Counselling (Generalist and Domestic Violence), Case Work, Group Work and Information Services and auspice the North West Sydney and the Nepean-Blue Mountains Women’s Domestic Violence Court Advocacy Services. 

WDVCAS provides information, referrals and advocacy to women and their children who are or have been experiencing domestic and family violence, addressing their legal, social and welfare needs. WDVCAS assists women to obtain effective legal protection through application of Apprehended Domestic Violence Orders (ADVOs) at local courts, assisting women before court, at court and after court. WDVCAS assist women with safety planning and case-coordination. 

A key component of WDVCAS work involves fortnightly Safety Action Meetings (SAM) which are attended by police, WDVCAS and local services to assist women and children who are at higher risk, as assessed by police and/or WDVCAS. 

Responsibilities of this role 

1. Case Management Worker duties include, but are not limited to, the following: Case management of WDVCAS clients, including development,
2. implementation, assessment and review of case plans with clients Intake meetings with the Manager who is responsible for referral of WDVCAS clients into case management 
3. Risk assessment, using the DVSAT, and safety planning with clients 
4. Provision of relevant information to clients and making warm referrals on their behalf to a range of service providers to assist with their ongoing needs 
5. Liaison with the SAM Coordinator to ensure all clients assessed as ‘at serious threat’ are placed on the agenda for the next SAM when necessary 
6. Attendance at Safety Action Meetings and court as required 
7. Liaison with clients in relation to Safety Action Plans developed at SAMs 
8. Develop and maintain strong working relationships with key WDVCAS partners, including the NSW Police Force, Local Courts, legal representatives and referral agencies, in order to facilitate client access to those agencies and services 
9. Undertake tasks at the direction of the WDVCAS Manager 
10. Undertake internal and external supervision 
11. Undertake professional development and training 
12. Attendance at relevant community meetings and interagency events as directed by the Manager 
13. Compliance with the WDVCAP Service Agreement, WDVCAP Policy and Procedure Manual, WDVCAP Case Management Policy and all other designated WDVCAS documents 

Essential skills and knowledge 

1. Relevant qualifications and/or experience in community services or social work 
2. Demonstrated experience in case management 
3. Demonstrated ability to engage effectively with clients in crisis and provide appropriate, trauma-informed support 
4. Ability to work independently and as part of a multifunctional team 
5. Understanding of domestic and family violence, its complexities and consequences 
6. Understanding of intersectionality between social issues and domestic and family violence, in particular the barriers that women may face when leaving violence 
7. Knowledge of the criminal justice response to domestic and family violence including Apprehended Domestic Violence Orders 
8. Ability to deliver services in accordance with the WDVCAP Service Agreement, WDVCAP Policy and Procedure Manual, WDVCAS Case Management Policy and other operational documents 
9. Ability to work with local communities and services to promote awareness of domestic and family violence and WDVCAS services 
10. Excellent communication skills, particularly in negotiation, advocacy and conflict resolution 
11. Knowledge of and an ability to work effectively with interpreter services 
12. Ability to meet with clients away from the WDVCAS office in accordance with safety assessments and processes 
13. Excellent organisational and administrative skills 
14. Current Working with Children Check and NSW Police Force criminal record check. 

The Blacktown Women’s and Girls Health Centre considers being a woman a genuine occupational qualification for this position under s.31 of the Anti-Discrimination Act 1977 (NSW). 

BWGHC considers being a woman a genuine occupational qualification for this position under Section 31 of the Anti-Discrimination Act.

Please send your resume which should include details of your previous work history with a brief description of duties associated as well as your educational history. You should also include 2 professional referees (or be willing to provide these details at a later date if you proceed in the recruitment process). 

All applicants will need to address the selection criteria as mentioned in the ad/Position Description in their cover letter. The reason we require this information is that it helps us make an informed decision about your suitability for the role and if you should proceed to interview. Addressing the selection criteria doesn’t need to be a lengthy process, a few sentences to each is fine. It’s all about allowing us a chance to get to know you a little deeper in things that might not be covered specifically in your just your resume. 

Please email your application to us, along with your resume to the following email address: 

                      [email protected]

Receipt of your application will be confirmed by email.

If you would like further information or have any questions about this job before applying, please feel free to call NBMWDVCAS Manager, Angie Gehle on 0404 854 975 or email, [email protected] using the subject line: Domestic and Family Violence Case Manager SEEK