Doorways Case Worker – Rockhampton The Salvation Army


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We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

Why this role matters

The Doorways program provides person centred care to community members experiencing financial or other forms of hardship through the provision of financial and material emergency relief. Case management is provided at some of the Doorways sites to engage people through early intervention as well as address long term disadvantage to break the cycle of poverty and alleviate financial hardship. Our practitioners are strength based and trauma informed in their practice to build individual capacity, resilience and wellbeing.

About the role

Reporting to the Doorways Regional Manager (DRM), the Doorways Case Worker is responsible for providing case work support to community members who request material assistance and to those who would benefit from more specialized assistance.

You will provide support, guidance and encouragement within a case work setting, to community members who are wanting to make positive changes in their life. You will have the ability to explore with community members the deeper issues that have been contributing to their presenting situation, with a view to building longer term capacity and resilience.

You will successfully

  • Undertake assessments, develop case plans in partnership with the community member
  • Full time caseworkers are expected to work with approximately 15-20 community members at any given time (there may be some regional variance).
  • Demonstrates high level understanding of a community member’s strengths and underlying issues, providing appropriate referrals to internal or external services.
  • Acquire and maintain a comprehensive knowledge of local services and referral pathways, working collaboratively and professionally with other agencies and TSA employees, officers and volunteers.
  • Maintain and develop professional knowledge and skills relevant to the role and to promote best practice, actively engaging in supervision and participating in professional development to maintain skills for the role.
  • This role is also responsible for contributing to the functioning of the local Salvo Connect sites

You will have

  • A minimum qualification of Diploma in a relevant discipline (e.g. Community Services Work) or significant relevant experience would be considered.
  • A least one year case work experience or extensive experience in delivery of community support to those experiencing financial hardship and/or with complex needs.
  • Proficiency in another language is highly regarded.
  • Understanding of case work practice and structural poverty in Australia is desirable.
  • Demonstrated ability to deal with unpredictable situations and behaviour.
  • Experience in implementing appropriate case work practices or delivering community programs/services to culturally and linguistically diverse communities.
  • Experience in establishing and developing collaborative networks and partnerships with internal partners and external organisations.
  • Understanding of relevant legislation, policies, procedures and standards impacting the delivery of services to people in poverty.
  • High levels of literacy, numeracy and verbal communication skills, including good empathetic listening skills, excellent verbal communication skills, and the ability to write accurate succinct reports.
  • Demonstrated skills in managing time, setting priorities, planning and organising task, working independently when required as well as collaboratively as part of a team

We have a permanent role available, 22.8hrs per week, with some flexibility to negotiate when these hours are worked across the Monday to Friday working week.

What we offer

  • Flexible working conditions
  • (Maybe eligible to) NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
  • Employee Assistance Program – Independent confidential counselling service
  • Financial, retail and lifestyle discounts and benefits
  • Discounted health and fitness programs through Fitness Passport
  • Up to 8 weeks leave per year through our purchase leave scheme
  • Generous Parental Leave offering of 12 weeks
  • Up to 5 days paid leave per year to support a TSA program or activity
  • An inclusive culture of dedicated, passionate, and professional team members
  • Positively supporting and impacting the lives of others through your career contribution

For any enquiries in relation to this role, please contact the Doorways Regional Manager, Scott Allen, at [email protected]

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.