Duty Counsellor – Therapeutic Counselling Services Uniting Communities Incorporated


About Us

Uniting Communities is a leading not-for-profit organisation, working across South Australia through more than 90 community service programs. Our team of over 2000 staff and volunteers support and engage with more than 30,000 South Australians each year. We strive to build compassionate communities and great lives through community strengthening, quality service delivery and advocacy.

About The Role

Uniting Communities’ Therapeutic Counselling Services has been providing affordable counselling services to South Australian individuals and families for more than 40 years. We work with people facing a broad range of concerns in their lives and relationships that, includes a specialised focus on working with men and women around family violence.

Based at U-City, the role is part-time (3 days per week) for a fixed-term of 6 months. The Duty counsellor is primarily a phone based role and responsible for the following:

  • Provide an initial brief counselling session and complete an intake assessment for new customers.
  • Ensure all customer communication conducted is aligned with trauma informed principles and UC customer service guidelines.
  • Respond to email enquiries and referrals.
  • Schedule initial and follow up sessions for customers.
  • Ensure records of all sessions are updated as per existing duty worker processes and as directed by the Senior Practitioner

About You

At a minimum you will possess tertiary qualifications in Social Work, Psychology, or Counselling. You will have demonstrated work experience in working with people affected by family conflict, domestic violence, or a history of trauma, and the ability to effectively support people with a history of trauma or experiencing distress.

About the Remuneration

The salary range will be dependent on experience and/or qualifications. We provide generous salary packaging benefits that enable you to increase and maximise your take home salary. In addition, other available benefits include; paid maternity leave, early intervention Physio Program, and discounted private health insurance. Check out our benefits at www.unitingcommunities.org

Your Application

Please attach a cover letter addressing the position description and a current resume including the names of 2 current referees, including a past or current supervisor.

As an organisation, we are committed to protecting children, young people and vulnerable adults.  All staff are required to work within our code of conduct and undergo relevant pre-employment checks.



Uniting Communities Incorporated

Job Salary

$36 - $43 per hour + salary sacrifice