Early Intervention Manager Brisbane Youth Service


Brisbane Youth Service

Since 1977, Brisbane Youth Service (BYS) has worked to create new futures for vulnerable young people at risk of homelessness aged 12-25 years and their children.

As BYS’s Early Intervention Manager you will oversee the Safe and Connected Futures and Youth Support Workers to make a significant impact on the lives of young people in your community.

We are seeking a highly motivated Early Intervention Manager to join our team. The successful candidate will oversee Safe and Connected Futures and Youth Support Workers providing young people with solution focused early interventions, thorough assessment and referrals, both internal to BYS and to the wider community.

Early Intervention Manager

  • Competitive salary + excellent salary packaging benefits (up to $118,850.06 package depending on experience)
  • 5+ weeks annual leave
  • Great team culture – incl. national Voice Project’s 2022 Best Workplace Winner!

Employment Type & Hours: Full-time | 76 hours per fortnight. Contract until 31 December 2023, in line with current funding agreement, with expected extension.

Award Conditions: Level 6 – Social, Community, Home Care & Disabilities Services Award [SCHADS]

Working From: Fortitude Valley

Selection Criteria:

In addition to submitting a resume or CV, applicants must address the selection criteria [below] in their cover letter to be considered for shortlisting.

  1. Understanding of and commitment to BYS vision, objectives and practice framework
  2. Demonstrated knowledge of family work interventions, and early intervention approaches
  3. Demonstrated high level skills in assessment, crisis and brief intervention, and planned support with vulnerable young people and/or their chosen family members
  4. Highly developed critical thinking, problem solving and risk management skills and demonstrated application of these in a frontline service delivery setting
  5. Demonstrated ability to lead, inspire and effectively manage a team of professional staff
  6. Demonstrated ability to plan, implement, monitor, and evaluate programs and service responses with a focus on continuous improvement
  7. Highly developed communication and interpersonal skills with a demonstrated ability to build effective partnerships and networks and negotiate with and influence internal and external stakeholders
  8. Demonstrated ability to prioritise and meet deadlines and effectively manage contracts, reporting and budgets

Education, Qualifications, Requirements [Mandatory]:

  • A tertiary qualification in Social Work, Human Services, Community Development, Psychology, a Clinical Health discipline or similar, and/or substantial relevant work experience
  • Current Queensland driver’s license
  • Working with Children Suitability Card [Blue Card] / willingness to obtain a Blue Card prior to commencement
  • Evidence of vaccination, immunity, or medical exemption for the following preventable diseases prior to commencement: Measles, Mumps, Rubella and Varicella [Chicken Pox]; Pertussis [Whooping Cough]; Hepatitis B; and COVID-19
  • Three relevant references, including most recent Manager, if relevant

Skills & Experience:

  • Highly developed knowledge of the youth and community sector
  • Experience in the development and delivery of youth, family and/or community services
  • Previous experience managing and supporting a busy team and monitoring a budget
  • Demonstrated ability to develop effective networks and collaborative relationships with internal and external stakeholders

Personal Attributes:

  • An ability to lead and motivate staff and contribute in a positive way to the health of an organisation
  • Ability to work independently exercising a high degree of initiative, judgement and decision making
  • Strong analytical skills
  • Personal drive and integrity
  • Consultative and collaborative working attitude
  • Commitment to a learning culture and ongoing professional development

Service Delivery:

  • Lead a team of professionals in the delivery of programs that aim to intervene early to prevent or reduce the risks associated with family breakdown, disengagement from education and work and homelessness
  • Manage the delivery of early intervention programs for young people and/or their chosen family members in accordance with relevant legislation, program guidelines, clinical service standards and BYS policies and procedures
  • Ensure the delivery of quality services for young people by monitoring and reviewing clients planned support, caseloads and the effective delivery of interventions that align with the BYS practice framework
  • Identify, mitigate, and monitor risks in the delivery of services for young people and /or family members
  • Manage critical incident responses to ensure the safety of young people, family members, staff, and the community
  • Contribute to the development of organisational policies and procedures and ensure compliance with relevant clinical and service standards
  • Ensure programs deliver agreed outcomes in accordance with service agreements
  • Maintain current knowledge of trends, policies, and good practice in the provision of youth, family, and therapeutic interventions
  • Ensure the timely, consistent, and accurate completion of client data records by all team members, including intake and outcomes assessment data, to contribute to monitoring, evaluation and reporting on program performance and outcomes
  • Identify opportunities for service growth and contribute to the development of service models and funding submissions
  • Participate in and represent the organisation in relevant networks, forums, etc
  • Develop and maintain collaborative relationships with internal and external stakeholders
  • Build the capacity of other BYS staff and teams through capacity building activities, support, and training on a range of early intervention, family, and youth issues
  • Collect and maintain accurate client data, to contribute to monitoring, evaluation and reporting on program performance
  • Participate in both quantitative and qualitative data collection to support BYS continual quality improvement and evaluation on program performance
  • Transport groups and individuals to appointments, meetings, and any other activities as required
  • Undertake other tasks as required

People, Culture, Safety:

  • Manage the recruitment, induction, development, and performance of staff with a focus on growing individual’s knowledge, skills, and professional practice
  • Model and drive a culture of respect, optimism, accountability, and resilience in line with the organisation’s values
  • Attend supervision with Line Manager (at least monthly) to monitor the service and performance
  • Develop and monitor performance plans, learning and development plans and self-care plans for team members
  • Provide effective supervision to all team members and maintain supervision records in line with BYS policies
  • Enhance service delivery through regular staff training and team building
  • Model ethical behaviours and consistently apply ethical standards to self and others
  • Drive performance and accountability for achieving expected outcomes
  • Participate in staff meetings, service reviews and organisational planning
  • Undertake and participate in staff training and development activities as required
  • Support staff to supervise student placements


  • Manage all administrative functions relating to the role and the team in accordance with BYS policies and procedures
  • Provide monthly reports to the Service Delivery Director and Executive Management Team as required
  • Submit timesheets and leave requests on time and accurately
  • Monitor and report performance against contracted targets and liaise with funding bodies as required
  • Manage and monitor budget in line with BYS policies and directives.
  • Ensure the accurate and timely completion of timesheets and leave requests on a fortnightly basis by all staff
  • Implement relevant service standards to ensure quality service provision
  • Undertake any other tasks as required

Please visit our website for more information about working with BYS: https://brisyouth.org/



Brisbane Youth Service

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