About PFEC Global:

PFEC Global is an education and migration consultancy firm that has been providing unmatched services to students and aspiring migrants since 2006. With a team of experienced and qualified consultants, PFEC Global has helped thousands of students and migrants achieve their goals.

We are looking for our next promising teammate who will join us as Education Counsellor at our Sydney Office. 

Team.

Purpose of this position:

Meet and exceed set targets.

• Keep Up to date with the latest industry news and act as necessary to ensure PFEC Global is an industry leader.
• Provide an exceptional level of service to prospective clients
• Assist clients in understanding our services and identify solutions to fit their needs, generating sales and achieving high client satisfaction levels.
• Proactively convert inquiries into sales to ensure higher conversion rates.
• To proactively identify barriers to sale and work with your team to increase conversions
• To complete administrative tasks in a timely and efficient manner

Client Service Excellence:

• Ensure all client inquiries are actioned professionally and provide exemplary client service through phone, email, or office visits.
• Ensure the development of strong client-centric relationships with clients and demonstrate how we can deliver on their expectations.
• Set expectations with clients as per PFEC guidelines and achieve them.

Client Sales, & Sales Targets

• Educate the clients on our services.
• Be the advocate for the client, understand any potential Obstacles to sale, and work to remove these obstacles.
• Maintain ongoing relationships and regularly follow FTP with all existing and potential clients proactively.
• Achieve and maintain a high conversion rate of the applications.
• Keeping with up-to-date knowledge of university courses, entry requirements, scholarships, etc.
• Making sure to get the application outcome from the provider on time by doing regular follow up.
• Giving marketing insight to the marketing team and supporting the marketing team to produce error-free content.
• Reach out to the team leader on time for the shaky lead to reduce lost leads and application.

Data Management

• Create and maintain records in the CRM system.
• Attend meetings on time.
• Comply with all company procedures and policies.
• Performs other duties as required/assigned by the line manager

Requirements:

• A minimum 1 year of experience as an Education Counsellor is a must.

Job Type: Full-time

Schedule:

• 8 hour shift

Work Location: Onsite at Suite 402, Level 4/447 Kent St, Sydney NSW 2000