Family & Community Support Worker

Permanent Part-time, 30hours/week

Additional backfill and short-term project work also available.

Applicants must:

1. hold a relevant qualification in Human Services, Social work, Case Management, or equivalent and possess relevant professional experience.
2. hold an unrestricted “C” Class driver’s license.
3. hold or be able to gain a “Working with Children Check” from the Queensland Government Blue Card Services 
4. undergo a Police check. 

About the Tully Support Centre Inc

The Tully Support Centre Inc. (TSC) located in Tully, Queensland in the heart of the Cassowary Coast. The TSC is an incorporated, non-sectarian, non-political, non-discriminatory community-based organisation, managed by a voluntary Management Committee, elected from the community.

The TSC strives to ensure that: 

• quality services are consistently delivered to community members in need. 
• the organisation is flexible and responsive to individual need. 
• the organisation is able to meet its accountability and transparency commitments; and 
• staff are supported and encouraged to grow and develop as human service professionals.

About the role

This role supports community members to TSC services through the Early Intervention Family Support Service and the Community Support Service.

Early Intervention Family Support Service

Provides support to vulnerable families to prevent their children from entering or re-entering the statutory child protection system.

Community Support Service

Provides short-term support to individuals and community members to effect positive change in their lives. In addition, the role delivers groups, undertakes community engagement and development activities and participates in local and regional support networks.

This position is Permanent part-time; thirty (30) hours per week under the Social, Community, Home Care & Disability Industry Award 2010 as a Social & Community Services (SACS) Employee FWO Equal Renumeration Order (1st July 2023 update), Level 3, currently $36.00/hr for the term of the relevant funding. Current service agreement ends 30th of June 2028.

Additional backfill and short-term project work also available.

This position is based in Tully, providing outreach services to individuals and families from Cardwell to Kurrimine Beach.

Duties

• Provide support, information and advocacy for individuals and families.
• Provide structured strengths-based support for case managed clients.
• Receive referrals, intake and assess clients for program eligibility.
• Provide food assistance through the TSC pantry and make external referrals for additional support.
• Develop, plan and deliver community engagement activities based on feedback from the community.
• Support and develop social interaction and social inclusion opportunities for individuals, families and communities.
• Participate in community events and activities representing the TSC.
• Participate in and represent the TSC on local service networks.

To obtain a full copy of the position description please email [email protected] 

Benefits of working with the TSC

The TSC has provided support services throughout the Cassowary Coast Regional Council Local Government Area since 1991. The TSC is a recognised provider of high quality, accessible and inclusive support services, that acknowledges the uniqueness of our region and the communities that make up that region. The primary objective of the TSC is to provide advocacy, support, education, and referral services for vulnerable members of our community.

The positive nature of the centre, its staff, and the sense of family and teamwork is beneficial for staff undertaking the sometimes-difficult work of the TSC. The TSC is very fortunate to have passionate and dedicated team that are committed to supporting our community.

The open-door policy between staff and management ensures support and guidance is available when required. TSC staff are also encouraged to engage in peer support and access regular external supervision funded by the centre.

TSC staff are also encouraged and supported to undertake professional development opportunities to improve job satisfaction and continue their growth as valued and professional members of the TSC team. This team environment not only improves job satisfaction and employee retention, it also leads to increased outcomes for clients.

Skills and Experience

• Relevant qualification in Human Services, Social work, Case Management, or equivalent.
• Demonstrated experience in working with young people, community groups, individuals, and families from a broad range of cultural, ethnic, and socio-economic backgrounds.
• Demonstrated experience in providing a collaborative and integrated response to client needs.
• Demonstrated experience in implementing and understanding the importance of personal and professional boundaries.
• Demonstrated experience in undertaking community engagement and awareness raising activities.
• Demonstrated experience working with and ability to form positive working relationships.

How to apply

Applications addressing the following selection criteria and additional requirements should be returned via email along with a covering letter, resume and copies of relevant qualifications to: 

Shane Michael Greenwood

General Manager

Tully Support Centre Inc.

[email protected] 

Applications close 4pm Thursday the 30th of November 2023

Please note that incomplete applications will not be considered.

Selection Criteria

1. A relevant qualification in Human Services, Social Work, Case Management, or equivalent is required. 
   1. Outline your current qualification. While Tertiary or Diploma qualifications are preferred, applicants with lower-level qualifications and extensive experience may be considered.
2. Supporting vulnerable families
   1. Outline your knowledge and professional experience supporting families to prevent their children from entering or re-entering the statutory child protection system. 
3. Supporting individuals and young people
   1. Outline your knowledge and professional experience providing short term targeted support to individuals and young people to effect positive change in their lives. 
4. Community Development Activities
   1. Outline your knowledge and professional experience delivering groups, undertaking community engagement and development activities. Including developing and participating in local and regional support networks.
5. Highly developed communication skills 
   1. Outline your skills and ability to communicate and work with young people, community groups, individuals, and families from a broad range of cultural, ethnic, and socio-economic backgrounds.
6. Accountability and Reporting
   1. Outline your experience meeting accountability, statistical and program reporting requirements.
7. Managing a case load and competing demands
   1. Outline your ability to work independently and autonomously – to plan, prioritise and evaluate work outcomes, meet deadlines, maintain records, and prepare reports as appropriate.

Additional Requirements

• The possession of a current unrestricted “C“ class Driver’s Licence is essential.
• Hold or be able to gain a “Working with Children Check” from the Queensland Government Blue Card Services 
• Undergo a Police check.