Family Counsellor Townsville Centacare North Queensland


Centacare North Queensland is a not-for-profit organisation that provides counselling, family support, mediation, family dispute resolution, disability services, education and courses, crisis housing and homelessness support, youth services, community engagement and NDIS services. Centacare services the North Queensland community from offices in Townsville, Ayr, Bowen, Mt Isa, Cloncurry, Longreach and Normanton.

Benefits you will enjoy

  • SCHADS 4 Salary
  • Generous NFP Salary Sacrifice Options
  • 5 Weeks Annual Leave + 17.5% leave loading
  • Birthday Leave + Other Above Award Benefits
  • Extensive support and investment in your Professional Development
  • Up to $3,000 Relocation Assistance reimbursement

This position is part of the Family and Community Counselling Services team (FCCS) which provides counselling to individuals, couples, children and families that focus on family and relationship issues. FCCS provides services in Townsville & Mt Isa with outreach services to Ingham, Ayr, Charters Towers & Cloncurry.

Joining a values-driven, supportive and inclusive team, you will:

  • Provide counselling to families/children/individuals using approaches that are flexible and appropriate to the program requirements in line with Centacare NQ policies and procedures.
  • Conduct assessments of clients and develop therapeutic goals, provide consistent, evidenced based, best practice models of counselling to meet the therapy goals.
  • Work in collaboration with other team members and actively participate in case discussions.
  • Manage client load in accordance with targets specified in funding and service agreements.
  • Establish and maintain high level, collaborative working relationships, internally and externally, that contribute towards the achievement of organisational, program and service aims and objectives.
  • Maintain comprehensive, professional, up-to-date client records and ensure confidentiality at all times.
  • Actively participate in line management meetings and professional supervision.
  • Prepare and maintain statistical data and provide reports to line manager as appropriate.
  • Participate in program and service planning, review, monitoring and evaluation activities, to ensure efficient, effective and appropriate service provision.
  • Assist with the development of policies and procedures relevant to counselling, and participate in the development of organisational policies and procedures where required.
  • Maintain knowledge and understanding of the application of the legislation relevant to the program in state and federal legislation.
  • Proficient in computer and confident in providing videoconference sessions

Download the Position Description below for more important details about the position.

To be successful in this role you will have:

  • Relevant tertiary degree in Social Work, Psychology or Behavioural Sciences and eligibility for membership of a relevant professional association
  • Highly developed written and oral communication skills, including the ability to prepare documents for case planning or advocacy purposes. 
  • Experience in delivering evidence-based therapeutic counselling interventions to formulate therapy plans, set goals and facilitate a positive approach in working with individuals to achieve these goals within established time frames.
  • An understanding of relevant legislation and effective service delivery models and the ability to work within such frameworks. This includes sourcing and sharing up to date knowledge on research and best practice frameworks.
  • An ability to work in a culturally sensitive manner with Aboriginal and Torres Strait Islanders children and families and other CALD families.
  • A current Driver Licence.
  • Eligibility to obtain and maintain both a Disability Worker Screening and a Working with Children Blue Card.

Centacare North Queensland is a Child Safe and Equal Opportunities Employer.  People from diverse backgrounds including Aboriginal and Torres Strait Islander people, people with a disability, and people from culturally and linguistically diverse backgrounds are encouraged to apply. Applicants must have appropriate work rights in Australia.




Centacare North Queensland

Job Salary

Full time