Family Mediator – Family Connections Program Conflict Resolution Service


Would you like to start a rewarding career?

Full training to become an accredited mediator.

Interested in a career enriching the lives of children and young people?

The Family Connections Program supports young people aged 15-24 and their families to improve family functioning and reduce the risk of homelessness. Primary focus will be on multicultural young people and families however will support all young people in order to create an inclusive and accessible service. The program works with young people and their families to address their complex and intersecting factors through a youth centred/family focused integrated service model. 

Family Connections aims to improve family connection and safety and address the diverse needs to improve outcomes for individuals and families and reduce the risk of family breakdown and youth homelessness. 

The program provides a multidisciplinary approach offering intensive therapeutic case management, family mediation and restorative conferencing and individual and family counselling.

Conflict Resolution Service are the lead agency in partnership with Multicultural HUB Canberra (mHub) to deliver this integrated service.

Family mediation and restorative conferencing is provided to young people where family conflict and breakdown is affecting the young person’s safety and belonging within the family system. Mediators will also provide conflict and communication coaching to young people to provide strategies and tools to respond to and repair conflict and rupture in relationships. This is also offered to family members where unhealthy relationship patterns and behaviours are present. The mediator works holistically with the family, focusing on the young person’s place within the family in order to support the young person to remain or return home.

Within the program, training and accreditation in accordance with the National Mediator Accreditation System (NMAS) sets the foundation, but the mediators understanding of trauma, and family conflict in relation to housing and homelessness leads to a flexibility of service delivery that ensures the needs of the family are able to be addressed and supported.

How to apply

Submit your resume, cover letter and a statement addressing the selection criteria below through the “apply” function above.

For further details regarding this role or to obtain a copy of the full position description please contact Kim Bool on 0490 896 657 or email [email protected]

Selection Criteria

  • Demonstrated experience in intensive case management and/or therapeutic support to young people and families following strength-based case management principles and procedures
  • Extensive knowledge and experience in trauma informed practice
  • Proven ability to work in collaboration with other service providers to improve quality of life for young people and/or families
  • High level interpersonal and problem-solving skills
  • Well-developed written and communication skills and ability to document comprehensive case notes
  • Ability to be flexible and adapt to changing environments
  • Capacity to work with high needs and complex families.


  • Recognised qualification in Mediation in accordance with National Mediator Accreditation Standards
  • Previous experience working in the not-for-profit sector
  • Mental Health First Aid Training
  • Family Violence Training.


  • Tertiary qualification in Social Work, Psychology, or the equivalent
  • Minimum two years’ experience in youth and family case management or equivalent
  • Full driver’s license
  • WWVP clearance.

Applications close 5pm Monday 11 September 2023

Conflict Resolution Service is an equal opportunity employer committed to diversity and inclusion. Applications are strongly encouraged from Aboriginal and Torres Strait Islander people; people with a disability; people who identify as LGBTIQ; and those from culturally and linguistically diverse backgrounds.



Conflict Resolution Service

Job Salary

Full time