The Role

Our Family and Child Connect program has an opportunity for a motivated and passionate Family Response Facilitator – Domestic and Family Violence Specialist to join the team. This is a Permanent Full-time position located in Townsville.

 This role is responsible for quality service delivery to children, young people, families and the community relating to Domestic and Family Violence (DFV) for our Family and Child Connect (FaCC) service. The successful candidate will be required to engage and build rapport and trust quickly with families, making an assessment of client needs and providing advice of safe engagement strategies. You will be required to complete Domestic and Family Violence screening and risk assessments and provide specialist advice to the FaCC team. You will be managing behavioural responses including conflict, professionally; this includes a demonstrated ability to communicate sensitively and effectively. 

 This position offers a competitive annual salary of $93,860 to $98,108 plus superannuation (dependent on qualifications and experience). You will also have the opportunity to increase your take-home pay by salary sacrificing and other benefits (more information below).

 To be eligible for this position you will require:

• Relevant 3-year degree with at least 2 years’ previous relevant experience, or 4 year degree with at least 1 year’s previous relevant experience. 
• Experience in working within the domestic and family violence sector and a working knowledge of the services and responses required by families. 
• An understanding and knowledge of the Queensland child protection system and issues that impact on families.
• An understanding of Aboriginal and Torres Strait Islander peoples, cultures and societies and the issues which impact upon them in contemporary society together with a commitment to culturally appropriate engagement and practice.
• Previous experience in safety and needs assessment and planning, including application of the Domestic and Family Violence Protection Act 2012. 
• Queensland Provisional Green (P2) or Open Driver Licence.
• A positive notice in the Working with Children Check (Blue Card) and the ability to obtain any other legislatively required personal history screening as required.
• Evidence of current vaccination against Whooping Cough or willingness to obtain prior to commencement, unless applicable exemption provided as per the relevant MC procedure.

 Why choose to work at Mercy?

Mercy Community appreciates the important work that each person contributes to the success of our programs and services. Being part of the Mercy team, means you have access to some fantastic benefits, such as we:

• Working hours are Monday to Friday 8.30am until 5:30pm with an RDO every fortnight.
• Pay for your Queensland Blue Card and NDIS Worker Screening Card when you need – saving you up to $144 if you need both cards!
• Provide you and your immediate family free, professional and confidential counselling services. This includes specialised First Nations counsellors.
• Provide the opportunity to increase your take home pay through the use of salary sacrificing and other packaging benefits -up to $18,550 per annum is available to take advantage of!
• Provide access to novated leases for a vehicle to help reduce your taxable income.

 Depending on your role, you may also be eligible:

• For annual influenza and/or other vaccination reimbursements
• To receive pay bonus’ of $500 for successful employee referrals
• To cash out or purchase annual leave and to
• take advantage of extra leave entitlements

 We also ensure all our employees have access to a wide variety of excellent learning and development tools to continue your professional and personal development. This includes making sure you have access to plenty of other career pathways and opportunities in other services across Mercy.

 About Us

Mercy Community is a Catholic not-for-profit, compassionately inspiring and supporting people to live hopeful, connected lives within inclusive communities. We support families and young people, people living with a disability, and older people, and live by our values of Compassion, Integrity, Dignity and Empowerment. We have been providing services and support for over 150 years and our team operates across a network that encompasses urban, rural and remote communities. Please visit our website to find out more about our dedicated team and the work we do.

Mercy Community is delivering the Innovate Reconciliation Action Plan to boost our commitment to First Nations deliverables and actions.

How to Apply

Hit apply now! Please Note: Applications will be assessed as they are received, and progression of suitable candidates will occur in real-time. 

 Mercy is committed to Safeguarding – taking actions to promote and ensure the welfare of children and adults at risk, protect them from abuse or neglect and supporting an awareness of whole community responsibility to help and protect all in need.