Family Violence Crisis Specialist I and A Safe Steps Family Violence Response Centre


Safe Steps is the only 24/7, family violence response centre in Victoria, providing a “state-wide entry point” for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation.

Our vision is safety, support and respect for all victim-survivors of domestic and family violence.

Our practice is trauma-informed and guided by evidence. We provide services to all victim-survivors and recognise that most of our work is dedicated to the needs of women and children which reflects the gendered nature of domestic and family violence.

The Family Violence Crisis Specialist – Intake and Assessment will work as part of the Victorian state-wide Family Violence service, providing a specialist first response to victim-survivors seeking safety from family violence.

The position works within an established feminist theoretical and practice approach and collaborative multi-agency context based on best practice knowledge. The role requires the highest level of professionalism, ethical behaviour and compassion.


The roles are available for the following days and times:

Monday 3pm to 11pm

Tuesday 3pm to 11pm

Thursday 3pm to 11pm

Friday 3pm to 11pm

Candidates must be available for at least 3 of the days ( 0.6fte) to considered for the role.

Successful candidates will need to be available for two weeks training which is Monday to Friday with the first week being  9am  to 5pm and the second week being 11am to 7pm

You must be able to demonstrate the following:

  • Tertiary qualifications in counselling, psychology, social work, behavioural science or a related field
  • Demonstrated experience within the specialist family violence sector or working with those who have been impacted by domestic, family and sexual violence (telephone counselling advantageous)
  • Understanding of the specialist family violence sector in Victoria
  • Completion of the Multi Agency Risk Assessment (MARAM) Framework training and a demonstrated understanding of its application in the context of Crisis Services or the willingness to undergo training at employment start
  • Understanding of feminist theory and contemporary family violence practice including the gendered nature of violence, social justice principles, crisis intervention and working with trauma.
  • Willingness to undergo a National Police Check
  • Completed Covid 19 vaccinations

•    Great remuneration and salary packaging options
•    Professional development and career progression opportunities
•    Flexible work hours
•    Organisation-wide wellbeing programs


NOTE: This is a special measures role and while we reserve the right to exercise an Equal Opportunity Exemption in certain circumstances, Safe Steps values and encourages diversity, inclusion, and equity in all our services, programs, and practices.

Child Safety

Safe Steps is a child safe organisation and is committed to ensuring the safety and wellbeing of all children, at all times. All Safe Steps services, programs and practices are in compliance with Victoria’s Child Safe Standards.

Diversity, Equity and Inclusion
We are committed to ensuring diversity, inclusion and equity are embedded throughout our organisation for the benefit of all our clients and our staff. We believe our people are our greatest asset and by supporting and incorporating their diverse talents, knowledge, perspectives and experiences, we can strengthen our relationships with the communities we work with. Our focus is on eliminating discrimination in the services we deliver and the workplace we provide. Being a diverse and inclusive organisation that supports and enables equity, goes to the heart of our work and supports our strategic intent – “Building an organisation and culture that is supportive, responsive and sustainable”.


Interested? Apply today!

If this sounds like the role for you then click on the APPLY button by 30th October 2023

To apply please ensure that you:

  • Submit your resume and cover letter
  • Complete all application questions




Safe Steps Family Violence Response Centre

Job Salary

Part time