Family Wellbeing Worker Townsville Aboriginal and Islander Health Service



TAIHS health, wellbeing and community services seek to improve health and social outcomes for community through; strategic partnerships, advocacy for needs, promotion of awareness and education in improved health and social practices, promotion of knowledge and understanding of underlying issues and unique needs and development of the evidence base.

“TAIHS strives to provide a truly comprehensive model of care that responds to the physical, social, emotional, cultural and spiritual needs of our people”.

The Position

The position of Wellbeing Worker is responsible for the provision of day-to-day early intervention, case management and practical support to Aboriginal and Torres Strait Islander children and families, with a primary focus on the care and protection of vulnerable children and young people. 

The position requires working from an Aboriginal and Torres Strait Islander/strengths-based perspective to support vulnerable and at-risk families to; strengthen their capability, parenting skills, and resilience to prevent problems from developing or escalating to crisis point in order to avoid entry into the statutory system or when exiting from the statutory system.

Support includes building on parenting knowledge; information and support for healthy child development and wellbeing, access and participation in education; skills development; building connection to community networks, access to relevant services. Support is delivered through a case management model underpinned by the Family Wellbeing Service Workplace Practice Procedures and Family Wellbeing contractual agreement standards.

To be suitable for this position, your qualifications, experience & licenses for the role will consist of:

  • Certificate IV or higher in Community Services or Human Services
  • Relevant industry experience in a similar role 
  • Developed knowledge of child development and parenting skills models and theory, attachment theory and strengths based service delivery
  • Ability to operate within a case management model with strong capabilities around building relationships with and motivating vulnerable people, assessing needs, and advocating for the client
  • Proven understanding of the historical, social, cultural, and economic issues effecting the Aboriginal and Torres Strait Islander communities 
  • Demonstrated experience/positive engagement when working with persons of Aboriginal and/or Torres Strait Islander backgrounds and an understanding cultural competence
  • Demonstrated oral communication skills and competence in use of business technology and desktop applications, internet, word, spreadsheet, and database packages
  • High level communication skills, written, verbal and interpersonal when liaising with clients and Departmental representatives 
  • Knowledge of or the ability to acquire knowledge of the relevant government statutes governing statutory child protection work (i.e. Child Protection Act 1999) and Domestic and Family Violence work (i.e. Domestic and Family Violence Protection Act 2012) and the ability to keep current of the legislative, practice and procedural changes within the system.

Mandatory Requirements      

  • Ability to pass a National Police Check – no Serious/Criminal/Court Records 
  • Current Blue Card (Queensland’s Working with Children Check) 
  • Current C Class Drivers Licence (Qld) 
  • COVID-19 Vaccination: It is a condition of employment for this position to be, and remain, vaccinated against COVID-19
  • Current First Aid and CPR

Application Instructions

  • Please visit the TAIHS Careers Page for more information and Position Description at:

  • You must submit the below documentation;
    • CV/Resume
    • One page cover letter detailing how you will achieve success in the position

Applications Close: 3pm Friday 30th August 2023

Phone: (07) 4431 1401


Proof of qualifications and current registration (as appropriate) are to be provided prior to commencement of employment


The position involves working with a multicultural organisation where the majority of employees, clients and stakeholders identify as Aboriginal or Torres Strait Islander. Candidates must be able to demonstrate an understanding of the issues affecting Aboriginal and Torres Strait Islander people and their ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander people.



Townsville Aboriginal and Islander Health Service

Job Salary