• Full Time Fixed Term Contract to 30 June 2023 with possibility of extension  
• Location: South Hedland WA
• $75,000 – $80,000 + Super + Salary Packaging + Pilbara Remote Allowance Packaging
• Join a team of exceptional people, providing extraordinary care to our community

About Mission Australia  

Mission Australia is a non-denominational Christian charity that has been helping vulnerable Australians move towards independence for more than 155 years. 
Every day we support people nationwide by combatting homelessness, assisting disadvantaged families and children, addressing mental health issues, fighting substance dependencies and much more. 
We’re generously supported by our funders, partners, and tens of thousands of everyday Australians, who make the work of our tireless volunteers and staff possible. 

Your Opportunity 

Based in South Hedland as the Outreach Case Manager, you will work in alignment with the values of Mission Australia to provide effective case management and face to face counselling to individual clients with Family and Domestic Violence (FDV) issues and provide group therapy and education as required. In addition, you will provide FDV specialist information and support to other Mission Australia employees regarding case management plans. The position will also be responsible for providing community education and awareness sessions to increase the knowledge of community members on FDV and related issues. The provision of the aforementioned support requires liaison with geographically dispersed services and as such will require travel within the region.

Your Key Responsibilities 

• Respond to referrals and conduct assessments using strengths-based approach assess eligibility and support needs and establish a case plan with the client and other relevant stakeholders
• Contribute to the development and facilitation of group sessions to meet the needs of the service, clients, and the local community in consultation with the Program Manager
• Develop, implement, and review case plans for clients, addressing such issues as living skills, welfare needs, interpersonal skills, health, education, training, employment options, social skills, recreational needs, and family relationships
• Travel to, from and between homes to provide case management and support
• Work with external partners to effectively negotiate successful outcomes for individuals and families
• Document clear and concise records including statistics and outcomes and submit reports where required. Maintain a working log of all contacts with clients, families, and support services
• Develop and maintain strong relationships and working partnerships and collaborate with co-workers and other agencies/professionals

Position Requirements  

With a significant background around engaging with and supporting people who experience family violence, you will be confident in your case management and assessment processes.  Other requirements include: 

• Relevant experience working in a human services organisation including case management skills to assess, inform, advise, support, and refer clients.
• Minimum qualification of Certificate IV in Community and/or Human services or equivalent skills and experience.
• Knowledge of complex issues that place people at risk of homelessness or tenancy stress.
• Ability to work empathically with individuals and families using a strengths-based approach, while using initiative and working independently.
• Sound verbal and written skills to document case plan outcomes and advocate for the best interest of the client.
• Budgeting and computer skills.
• Demonstrated ability to work cooperatively within a team.
• Knowledge of the Residential Tenancies Act.  
• Knowledge of the DoC-H policies for renting and maintenance 
• A full WA driver licence with no restrictions 
• Ability to provide evidence of COVID-19 vaccinations 

As part of our Employment screening process, you will be required to undertake a National Criminal History Check. 

In addition, there is a requirement to possess a current Working with Children check or apply if you do not already hold one. It is unlawful for prohibited persons to apply for work with children, and, as such, prohibited persons cannot apply for this role.  

Culture & Benefits  

A career with Mission Australia will offer you rewarding experiences to make a difference to the lives of Australians in need. We have an innovative and supportive culture guided by our values of compassion, integrity, respect, perseverance, and celebration. For more information regarding working with us visit Working for Mission Australia 

To ensure our employees feel valued, empowered, and celebrated we provide a range of employee benefits including: 

• Not for Profit Salary Packaging benefits which reduces your taxable income (details via AccessPay) 
• Discounted health care with Medibank Private 
• Purchase additional annual leave  
• Discounted childcare rates of up to 15% at participating Centres (conditions apply) 
• Generous Employee discounts with hotels, travel insurance, and major retailers: Coles, Harvey Norman, Apple, Dell & many more  
• Free, confidential counselling services via our EAP and Chaplain  
• Volunteering opportunities 
• Rewarding work – every day you know you are making a real difference   

Diversity & Inclusion 

Mission Australia is an inclusive employer. We celebrate our diversity and strive to reflect contemporary Australian society and all the communities in which we work, in order to better serve our clients. We welcome and encourage applications from Women, Aboriginal and Torres Strait Islander people, Culturally and Linguistically Diverse people, People with Disability, Sexually and Gender Diverse people, people with lived experience of adversity and from people of all ages. 

As such, if you require any adjustments to submit your application, we invite you to get in touch via email [email protected]  

Next Steps  

Review the Position Description here:  PD FDV Outreach Worker (2).pdf 

To be considered for this opportunity, click ‘apply’ and send your application today! 

As a committed Circle Back Initiative employer, we will respond to your application.

Applications for this role are shortlisted as received. 
Be quick to apply for this truly amazing and life changing role.