Financial Counsellor Anglicare WA


In this rewarding role, you will provide a phone-based financial counselling service to clients referred through the HUGS (Hardship Utilities Grant Scheme) Service Centre

  • Join a values driven, family friendly organisation
  • Receive generous tax-free salary packaging benefits
  • Part time (22.5 hours per week) with opportunity to be based from either our Armadale or Bunbury Service Centres.

About us

Anglicare WA is a highly regarded not for profit organisation, delivering a diverse range of community services throughout Western Australia.  With over 600 staff and 250 volunteers, we are passionate about having a real and sustainable impact in the Western Australian community and to do this we need talented and engaged people who share our drive to achieve positive outcomes. 

About the role

As a Financial Counsellor you will provide a financial counselling service that aims to relieve monetary pressures experienced by clients in financial hardship.  You will provide assistance to clients to gain an understanding of their own financial situation and to access appropriate support services.  You will support clients to make informed decisions and take action as well as advocate and negotiate with creditors on their behalf. By doing so you will be instrumental in building our clients’ financial resilience and achieving financial stability

More broadly, you will work with the wider community to provide information relating to debt management, credit regulations and consumer finance issues.  You will represent the program at relevant external forums and will work to develop strong relationships with other members of the Financial Counselling Network. This position is a part time 0.6TE (22.5 hours per week) maximum term position and is based in Armadale or Bunbury.

About you

You are a passionate individual who is driven to deliver a quality service for our clients. To be successful you will have the following skills and experience:

  • A diploma in Financial Counselling or working towards its completion
  • Eligibility for accredited membership with the Financial Counsellors Association of WA
  • High levels of financial numeracy
  • Excellent client and stakeholder management skills with demonstrated capacity for advocacy and successful outcome negotiation
  • Great working knowledge of both credit procedures used by major utilities and the legal processes involved in debt recovery and income maintenance
  • Ability to work in cross cultural situations and especially with Aboriginal people
  • Experience working independently with minimal supervision, as well as part of a team
  • Well-developed computer skills (Office 365 and client management systems)

The successful candidate must possess a current National Police Clearance valid within one year, a WA Driver’s Licence and evidence of COVID-19 vaccination.

About our values

At Anglicare WA we are all about people, placing people at the heart of our work.  We are focused on strengths, believing in and amplifying the strength of people and communities.  We are fiercely inclusive, making sure everyone can belong. As trusted partners we are curious and creative, always looking for new ways to do better.  We are courageous and gutsy, tackling difficult issues, even when it’s hard.  

In return, you will be rewarded with a career building role, supported by an extended team of people who are proud and passionate about walking with people on their journey to thriving. 


  • $80,575 – $87,579 full time salary range per annum pro rata + 10.5% superannuation
  • In addition to your remuneration, you will enjoy generous tax-free salary packaging benefits where you can package up to $15,900 per annum and not pay tax on that amount.
  • Additional 3 days (pro-rata) leave per year
  • Access to purchase leave
  • Flexible, family friendly working conditions

To be considered, applications must include a current detailed resume and covering letter.  To apply, please click on the apply button and follow the prompts.

Applications close Thursday 21 July at 4pm.

For further information, please contact Hadassah Morrissey, Service Centre Manager on 0428 967 450.

Anglicare WA promotes and fosters a working environment that values diversity and inclusion. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, people who identify as LGBTIQ+ and people with disability. So that our People and Culture team can best support your recruitment process, if you have any workplace support or access requirements, we encourage you to advise us at time of application.


Unsolicited referrals from recruitment agencies will not be accepted.



Anglicare WA

Job Salary

$80,575 - $87,579 p/a (pro rata) + 10.5% super

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