Financial Counsellor GambleAware Program (GAP) Part -Time Lifeline North Coast (NSW)


Demonstrating Our Values
As a team, we will care about each other, our clients, our volunteers, our community, and our environment. We will provide honesty and integrity in our daily interactions with our clients and each other, connecting through meaning and passion. We are inspired to assist those in need, regardless of circumstance and stature.

About the Program:

The GambleAware program is an exciting and new initiative aiding those experiencing or at risk of Gambling harm and those affected by other people’s gambling. 

The GambleAware program is dynamic as it incorporates both financial and therapeutic interventions coupled with strong community engagement. As a GambleAware financial counsellor you will be joining a multidisciplinary team, striving to support our clients towards positive, long term, sustainable change within the local Coffs Harbour area.

Find out more at our webiste:


About the Role: 

Reporting to the GAP Senior Counsellor, you will be responsible for providing online, telephone, and face-to-face financial counselling support.
We also support clients to enable them to build longer-term capability, budget and manage their money better and make informed financial decisions about their future. 
A recovery-focused and harm minimisation model will be offered to all clients and their affected others. 

In addition, you and your role will: 

  • Offer a welcoming, hopeful, empathic environment that is strengths-based, family-inclusive, trauma-informed, and recovery-oriented.
  • Support clients and their families with financial hardship to enable them to rebuild their lives.
  • Be responsible for monitoring and managing your caseload and operating autonomously.
  • Exercise initiative and professional judgment as part of your daily work.
  • Be energised to participate in teamwork to ensure workflows, clinical governance, compliance, and service delivery are part of your deliverables.
  • Be a people person with an understanding of Trauma-Informed Practice.
  • Have excellent interpersonal skills to communicate effectively with your clients to provide support to help them deal with a financial crisis and connect to other support services.
  • Include local travel to deliver outreach services.


Key Selection Criteria: 

  • Manage/support your own caseload of clients providing contemporary evidenced based Financial Counselling practices/services, through face to face, online and telephone counselling services. Support clients/families to access a range of referral pathways to other services.
  • Maintain accurate and up to date client assessments, case notes, ensuring completion of appropriate documentation in accordance with legislative, Lifeline North Coast/ Gamble Aware requirements.
  • Establish and maintain positive and proactive professional relationships and referral partnerships with regional partners, other support services and Lifeline North Coast / GambleAware team members.
  • Produce regular reports to provide metrics and statistics.
  • Uphold clinical best practice and participate in clinical governance and case review.
  • Participate with our Community of Practice and Clinical Governance committee activities.
  • Excellent understanding of key issues affecting individuals/families around gambling and trauma
  • Interpersonal and relationship-building skills, including with diversity groups (Aboriginal and Culturally and Linguistically Diverse communities


The successful candidate will also hold:

  • Diploma in Community Services – Financial Counselling and/or Gambling (essential)
  • Other relevant qualifications in psychology/social work/community services
  • Current membership to the Financial Counsellors Association of NSW (FCAN) and recognised for Peer Support; or similar
  • Intermediate computer literacy/database/online technology experience (MS Office and MS Teams)
  • National Police Certificate (no older than 12 months), Working with Vulnerable People Registration (employment category)


GambleAware & Lifeline North Coast actively promotes diversity and inclusion in recruitment and employment. We welcome applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds and people who identify as LGBTQI.

Applications via SEEK, MUST include a cover letter (1 Page), resume and answers to the above key selection criteria (approx. 100 words for each criteria). Applications close Friday 10th of November 2023 at 5pm.



Lifeline North Coast (NSW)

Job Salary

Part time