• Permanent Part Time | 30.4 hours per week
• Salary: $67,191 to $68, 945 + Super + Salary Packaging
• Salary dependent upon qualifications and experience
• Location: Goulburn NSW
• Make a meaningful difference to the lives of Australians in need!

Your Opportunity

The Financial Counselling Service is a free and confidential service for people who are experiencing financial difficulties which may, but are not necessarily, linked to problem gambling. The service helps clients to find their own best course of action to resolve their financial difficulties and strengthens their ability to manage their finances in the future.

The role aims to result in a client’s financial problem/s being partially or fully resolved and a client being able to make informed decisions on the best course of action to resolve their financial difficulties including improving the clients’ ability to manage their financial affairs in the future.

Mission Australia welcomes applications from newly qualified Financial Counsellors as this role will be working alongside an experienced and supportive team. The Financial Counsellor will deliver support across the capital region via online, phone and face to face contact- a pool car is available.

Your key responsibilities will be to:

• To provide face to face and telephone financial counselling to individual clients and families.
• Individual and group advocacy and negotiations
• Liaise with financial institutions, government bodies and ombudsman to resolve issues.
• Arrange appropriate referrals for clients within the service or to other services as required.
• Develop caring, supportive and professional relationships with clients.
• Increasing the awareness of clients of their rights and responsibilities in regard to credit

Requirements for Success

• Diploma in Financial Counselling | Current Membership of FCAN
• Have completed or willing to complete gambling units of competency:
  • CHCGMB501A – Work effectively in the problem gambling sector
  • CHCGMB502A – Assess the needs of clients with problem gambling issues; and
  • CHCGMB503A – Provide counselling for clients with problem gambling issues.
• A valid and current NSW Drivers Licence
• Ability to deliver presentations on financial problems and gambling issues
• Experience in the provision of general counselling in a community service focused environment
• Provide a range of community education activities on problem gambling issues and wider financial hardship issues
• Where appropriate co-facilitate with therapeutic gambling counsellors to raise awareness on effective interventions for problem gamblers
• Participate in a range of activities to promote the issue of problem gambling across the community

Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people.

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We’re committed to the safety and wellbeing of each other and the people we serve.

We recognise and respect diversity. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

Find out more about a career with Mission Australia.

We encourage applications from people with disability and Indigenous Australians.

If you have a disability and need support to submit your application, please email [email protected].

Your benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you