Financial Counsellor – Mount Gambier



About the role is seeking a Financial Counsellor (FC) who will work collaboratively as a team member within the Financial Inclusion team and organisation to deliver financial counselling services to people who are experiencing financial difficulties due to circumstances such as; unemployment, sickness, credit over-commitment, mortgage stress, family breakdown; financial literacy or money management issues.

The Financial Counsellor will support and assist clients to (re)gain control of their finances and to provide access to specialised services to assist people to deal with problems arising from debt.


As part of this you will:

  • Assess a client’s financial situation, identifying the financial issues and supporting the client through the provision of information to address the client’s needs and the implications of these to their financial situation.
  • Assist Manager with planning and co-ordination of program activities.
  • Apply a case work service which is client centred, respectful, tailored and appropriate to the individual’s circumstances and needs e.g. develop and implement viable action plans and strategies to address consumer debt issues for immediate and longer term action.
  • Contribute to the management and supervision of volunteers and micro-finance staff within the program.
  • Advocate and negotiate on the client’s behalf with credit providers as required and teach clients to advocate and negotiate on their own behalf.
  • Work effectively in the Financial Inclusion team as part of ‘one team’ within ethical guidelines and professional boundaries, contributing to team achievements in a safe and trusting environment.
  • Communicate effectively with a broad range of people from a variety of backgrounds including vulnerable communities.
  • Prepare communications and reports for line management as required and record and maintain accurate data
  • Deal with day-to-day queries.
  • Responsible for managing time, setting priorities, planning, and organisation of own work.



  • $34.04 per hour 
  • Part Time (0.7 FTE) Short term contract
  • Five (5) weeks annual leave 
  • Salary packaging benefits and 10.5% employer contribution to superannuation.


Special Conditions:

  • Current SA driver’s licence ‘Class C’ or interstate equivalent.
  • Current Satisfactory Working with Children Check (WWCC) or willingness to obtain in accordance with policy.
  • Current National Police Check or willingness to obtain in accordance with policy.
  • Child Safe Environment Certificate or willingness to obtain in accordance with policy. 
  • requires all new employees to hold a valid COVID-19 Vaccination or have an approved Medical Exemption as defined by the Emergency Management (Healthcare Setting Workers Vaccination No 2) (COVID-19) Direction 2021. If you do not have a valid COVID-19 vaccination and are not willing to get a COVID-19 vaccination you will be deemed ineligible for the position.


Qualifications, Experience and Attributes:

  • Tertiary or formal qualifications Diploma of Community Services (Financial Counselling) or Diploma of Financial Counselling and be eligible for South Australia Financial Counselling Association (SAFCA).
  • Demonstrated experience and/or knowledge in counselling, case management, case noting, assessment and referral e.g. financial counselling, budget counselling or experience in emergency relief or anti-poverty services. 
  • Demonstrated experience in identifying client needs, selecting the best solution to address those needs and following up to ensure client resolution. 
  • Demonstrated experience in working with and being sensitive to the needs of others, in a welcoming and non-judgemental environment, acting with diplomacy, tact, empathy, privacy and confidentiality e.g. vulnerable communities, low income earners, cultural groups and/or people socially isolated and or economically disadvantaged.
  • High developed communication skills (listening, verbal and written), including the ability to establish rapport and maintain a positive relationship with clients and other service providers.
  • Demonstrated knowledge of Legal and consumer issues as it relates to financial counselling.
  • Demonstrated understanding of confidentiality and privacy, including the principles of sharing financial information.
  • Experience working with people from culturally and linguistically Diverse (CALD) and Aboriginal and Torres Strait Islander backgrounds.


How to apply 

You may apply through SEEK, or email: [email protected]

In support of your application please:

  • Subject line:  Your Name: [FC – MTG]
  • A cover letter outlining your reasons for applying and addressing the essential qualifications and experience within the position description.
  • Include a current CV/Resume with contact details for two (2) referees, one (1) of whom is/was a direct line manager.


Please head to our website at for more information and a copy of the position description or call Meredith Nelson on 08 8531 4900.


Applications close Sunday 27th November 2022.

Anglican Community Care Inc.


Job Salary

$34.04 per hour