Group Facilitator (Families) QPASTT


Queensland Program of Assistance to Survivors of Torture and Trauma


Role Title: Group Facilitator (Families)

Team: Regional Team – North Qld

Location: Townsville

Level: Level 5 Social, Community, Home Care and Disability Services Industry Award (93,865 – 98,107), pro-rata, plus superannuation, leave loading and an option to salary sacrifice.

Reports to: Team Leader

Contract: Ongoing, Part-time (3 days per week)


Our Vision 

Healing the past, nurturing the future. 

Our vision is for refugee survivors of persecution to live lives liberated from the harms of torture, trauma and human rights injustice. We exist to nurture meaningful futures by assisting refugee survivors to heal, belong and thrive in our community.


Our Values

We Care.

In all our work, survivors of torture and trauma come first.


We believe in meaningful futures.

We are committed to healing being a journey of growth across mind, body and spirit.


We don’t give up.

We understand that healing requires time, patience and courage for individuals, families and communities.


We believe that to heal and belong are human rights.

We collaborate to build opportunities so that survivors of torture and trauma can belong and thrive in our community.



Role Purpose

Our Regional – North Queensland Team supports individuals, families and communities from refugee backgrounds to heal, belong, thrive and restore their sense of justice in our community. The primary purpose of this role is to enable meaningful trauma recovery outcomes for familiesfrom refugee backgrounds. This includes designing and delivering high quality family-focused therapeutic group work programs and workshops.



We are looking for an engaging group facilitator who is passionate about trauma recovery for families from refugee backgrounds.

You will be an excellent communicator, able to effectively communicate with a diverse range of participants and groups of people. You will be compassionate, patient and courageous in providing group interventions that support safety, healing and thriving for families from refugee backgrounds.

We believe in cultural respect. We are looking for someone who is comfortable working with families from many cultural and religious backgrounds including with parents/carers who may have varied cultural styles of parenting and care. The successful candidate will also be committed to human rights and believe in social justice irrespective of differences related to gender, age, culture, religion, sexuality, disability, socio-economic status or political opinion.



1. Design, deliver and evaluate family-focused group interventions which promote trauma recovery and strengthen the confidence and capacity of family members in their relationships and family roles;

2. Provide psychoeducation to families regarding the impacts of refugee-related trauma incorporating an understanding of development and life stages;

3. Identify families with additional needs and vulnerability and undertake time limited case work to support program participants, including facilitated referral to more intensive support when appropriate;

4. Build and maintain collaborative relationship with families from refugee backgrounds and the system that sits alongside the family, including community leaders, faith leaders, community agencies and other stakeholders, to ensure effective group work delivery which suits the needs and preferences of families;

5. Build and maintain collaborative relationships with QPASTT team members and stakeholders to enable effective co-facilitation of group work interventions;

6. Ensure quality service delivery including accountability with contractual and organisational requirements. This includes the writing of case notes and client related professional reports;

7. Ability to abide by the vision and values of QPASTT including our Code of Conduct as well as the policies and procedures of the organisation;

8. Support research and evaluation initiatives of the organisation.




1. Ability to apply QPASTT’s healing, belonging, thriving and justice framework to family-focused group work;

2. Tertiary qualification in relevant discipline such as Social Work, Psychology, Counselling, or Occupational Therapy;

3. Demonstrate an understanding of the refugee and settlement experience;

4. Experience and knowledge in the area of development, attachment and the impact of trauma across the life span and on family relationships and well-being;

5. High level communication skills and interpersonal skills, including written and oral skills, consultation, negotiation, advocacy, presentation and liaison skills;

6. Ability to lead preparation, delivery/presentation and evaluation of family-focused trauma-informed psycho-education programs and workshops;

7. Ability to undertake time limited case work with program participants using a trauma-informed lens to address the barriers to health, education, employment and well-being;

8. Experience working systemically, including advocating with and on behalf of families with respect to a range of issues related to education, health, welfare, legal and government;

9. Experience in, and ability to, work in partnership with communities and other service providers to develop innovative strategies for group work and community engagement

10. Develop and maintain productive, strategic partnerships with community members and leaders, and other agencies in the development and delivery of program work;

11. Ability to prepare appropriate documentation; maintain files, records, statistics and data;

12. Desirable – Lived refugee or refugee-like experience;

13. Desirable – Experience working with individuals and families from refugee and/or CALD backgrounds;

14. Desirable – Skills and experience in group work delivery;

15. Desirable – Family Therapy training or qualification.



Additional Requirements
1. Current Positive Notice Blue Card and provision of an annual federal police check;

2. Current Queensland C Class driver’s license;

3. Proof of COVID-19 Vaccination or an exemption certificate from Queensland Health authorized personnel;

4. Flexibility to work out of standard hours;

5. The period of probation is six months.

This section will appear once jobseekers click through to apply, and not on the live job ad




To apply, please submit the following documents:

1. A cover letter detailing why you would like to work with QPASTT and how you meet the requirements of the role.

2. Your resume detailing professional experience and education.

3. A brief response (no more than 2 pages) to the responsibilities and requirements of the role.

The final date to apply is by 5pm on Wednesday 20 September 2023. Please email your application to [email protected].

Should you wish to talk with someone about this position, please contact Tanya Van Bael on (07) 3391 6677 or email [email protected].