Health Concierge Clinician – Mental Health Amplar Health


Will you actively create a healthier future for tomorrow?

Amplar Health is part of the Medibank group and brings together Medibank Health Solutions, Home Support Services, HealthStrong and CareComplete.

At Amplar Health, we’re driven by a desire to make health care more personal. Our focus is on improving health care experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health.

As a Mental Health Concierge Clinician, you will connect with Medibank members who are accessing psychiatric care at a private hospital most likely for the first time, requiring additional support ahead of an admission.

Through a conversational manner you will conduct a risk assessment and dependent upon the outcomes provide the Members with relevant collateral or resources to assist their preparedness for a psychiatric hospital admission and their recovery.

Your background and experience will to enable a deeper understanding of the psychosocial issues and services that may be appropriate for the member’s situation.

Making outbound calls to members, some of your responsibilities include:

  • Providing support for their upcoming hospital admission and communicate relevant/appropriate options available to them
  • Assisting them in navigating the health system and mental health resources and assisting them to making informed decisions
  • Ensuring they feel safe, supported and providing a friendly, personal experience
  • Working towards KPIs and targets whilst ensuring a quality experience for Medibank members

Please note:

  • This role is a work form home, telephone-based support service.
  • You will be rostered across our operating hours of 9-6 pm (Melb/Syd local time) Monday to Friday.
  • We have full and part time (0.6 – 1.0 FTE) positions available. This will initially be a 6 month fixed term contract but may extend.
  • Start date Mid to late Sept – 10 days full time (i.e. Monday – Friday) before moving to your fixed roster. Training will be Virtual via Zoom.

About You

With strong interpersonal skills and a thoroughly engaging phone manner, you present as a positive, enthusiastic and adaptable personality with focused mindset to deliver exceptional service to Medibank members. Self-motivated and proactive, you are comfortable working to KPIs and targets.

You are a Psychologist, Mental Health Nurse or Social Worker with AHPRA or relevant registration, with a minimum of 1 years’ post qualification experience in a Mental Health hospital environment. You have experience in identifying needs and match appropriate actions and service provision according to level of need and risk rating.

A career with us

The wellbeing of our employees is our priority. We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you. Virtual interviews are always on offer and will not adversely impact your application.

We offer a range of great benefits, rewards and discounts, and health and wellbeing initiatives. To find out more, click here.

To start small and impact bigger.