Home Energy Support Worker MoneyMob Talkabout


  • Full time – 38 hours per week
  • On-going role
  • Base salary from $95,755.25 -$100,089.44 plus 11% superannuation
  • Social Community Home Care and Disability Services Award – Level 5
  • Suitably qualified and experienced First Nations candidates are encouraged to apply
  • NB: Regular remote travel to the APY Lands by 4WD is a requirement of this role

Employee benefits

  • Attractive modern office space close to cafes and transport in Alice Springs.
  • Remote Area Salary packaging available
  • 6 weeks annual leave
  • 5 days additional “mini-break” non-accrued leave
  • Up to $2,000 reimbursed towards relocation costs if required
  • $500 wellbeing payment per annum (not cumulative)

About MoneyMob Talkabout

MoneyMob Talkabout is a not-for-profit organisation providing a range of financial literacy, energy efficiency programs and community services in the Aṉangu Pitjantjatjara Yankunytjatjara (APY) Lands in northern South Australia, and in Alice Springs in the Northern Territory. We advocate and influence across Australia on issues affecting First Nations people and their economic wellbeing. We use our knowledge and practice-based evidence to inform our positions and to advocate for our clients.

Our Focus

First Nations people are equal partners in and co-creators of our practice. We elevate the voices of our clients and advocate, influence, deliver services, build and share knowledge to achieve equality.

Our Values

These values guide all aspects of our work including our service delivery, advocacy, governance and management.

COURAGE: We are committed to advocating strongly for change and creating a more just and inclusive environment.

EMPOWERMENT: We work to support First Nations people to be in control and work towards achieving independence, rights, opportunities and recognition of the inherent value of their culture and communities.

INTEGRITY: Honesty, openness, accountability, fairness and inclusiveness must be at the core of everything we do and are.

INSIGHT: Our actions and services are grounded in our organisational knowledge, evidence and ethics; the wisdom of the people, organisations and communities working alongside us; current thinking and research about what works nationally and internationally.

INNOVATION: We are a creative and agile organisation, motivated to continually improve, adapt and develop innovative solutions that add value and are valued by the communities we work with.

About the Role

We’re looking for an intelligent, values-driven case worker, with a passion for home energy sustainability and helping people stay connected to power so they can maintain health and wellbeing.

Electricity payments were recently introduced to the Anangu Communities in the APY Lands, Yalata and Oak Valley from July 2022. It is likely there will continue to be a significant period of adjustment as community members transition to paid power. MoneyMob’s Pawa Atunmankunytjaku project has been visiting households since 2020, with the aim of preparing Anangu for this change. We continue to support for customers experiencing hardship through this role.

The Home Energy Support Worker should have:

Willingness to be away from home in remote communities two weeks per month, driving 4WD vehicles

Unrestricted full drivers’ licence

Experience forming supportive relationships with clients and Anangu colleagues, and holistically addressing their needs within scope of role

Resilient, calm and able to cope with consistent pressure and volume of workload.

Emotionally intelligent, with awareness of own behaviour and impact on others.

Possess effective personal strategies to cope with the challenges of remote intercultural work.

Understanding of power dynamics impacting Aboriginal communities and awareness of social, political and historical factors which impact them.

Empathetic and non-judgmental in dealings with people with complex needs.

Aligns with MoneyMob’s values, philosophies and codes of conduct.

Ability to speak Pitjantjatjara/Yankunytjatjara is highly desirable.

In Your First Six Months You’ll:

Be introduced to the Anangu people and communities of the APY Lands

Respond as promptly as possible to Anangu consumers whose electricity has been disconnected

Investigate reasons for disconnection and assist with reconnection

Provide energy efficiency education/recommendations to consumers/household to assist with minimising the cost of electricity consumption

Provide individual/family case management to address issues which may be underlying inability to pay

Ensure consumers are registered for/receiving all available household concession or life support entitlements

Maintain a positive relationship with electricity retailers, funding bodies, regulators and other key stakeholders related to energy provision on the Lands.

Selection Criteria

Diploma of Community Services or equivalent degree; or Certificate IV in Home Sustainability Assessment, and three Financial Literacy Education units (these can be undertaken and completed on the job if not held).

Experience working with First Nations individuals and communities with complex needs.

Knowledge of community support services available in the APY Lands/South Australia.

Demonstrated ability to plan and manage workload, juggle competing tasks and work in an unpredictable environment.

Strong administrative and computer skills and the ability to adapt to using Apple and Google-based products and Salesforce Customer Database.

Strong skills (or willingness to learn) in utilising new technologies, for example, tablets and iPad

To Be Eligible:

You must have an unrestricted drivers’ licence and the right to work in Australia

Employment will also be subject to a national police clearance, pre-employment medical check and psychological screening with satisfactory outcomes, Working with Children and Vulnerable People Checks.

Next Steps:


THESE CAN BE ACCESSED ON OUR WEBSITE https://moneymob.org.au/jobs/

Or contact [email protected] for documents

To discuss the role, please contact Stephen Fry on (08) 8953 2410

Applicants must address the selection criteria (no more than two pages) and provide references from two recent direct supervisors.

Please Note:

Interviews will take place as suitable applications are received.