About the Opportunity
We are currently seeking a motivated and experienced Intake and Administration officer. This is a combined role where you will be the first intake point for families accessing the service, while also providing administrative support to the Youth and Women’s programs to ensure the smooth delivery of services and clinical programs based in Parramatta.
In this role you will be the first contact for individuals and families from diverse backgrounds accessing our services. Therefore, the ability to respond appropriately, both empathetically and with firmness when required is essential. This dual role requires a highly organised induvial who can work well independently while responding to the conflicting priorities of the job.
This is a Full Time Contract role until 28 June 2024 with a look to extend.
Key Responsibilities
- Provide intake, assessment, screening and referral for Counselling and Mediation clients and referring organisations.
- Conduct intake interviews with clients via the telephone.
- Provide clients with information regarding services and fee schedule.
- Maintain a centralised up to date record of all client details for open cases.
- Liaise with staff around the coordination of client appointments and maintenance of the centres electronic diary
What you need to succeed
- Proven organisational skills and the ability to multi-task with attention to detail, accuracy and deadlines.
- A minimum Certificate IV in Community Services or equivalent.
- Ability to work autonomously and as part of a team.
- Excellent telephone and inter-personal manner.
- Ability to relate to clients and their families from diverse cultural and socio-economic backgrounds
- Ability to manage individuals in crisis or distress
- Ability and willingness to work with clients where issues of domestic violence and/or child protection are present.
- Demonstrated ability to implement and maintain administration systems
If you want to become a part of our positive and respected working environment, do not hesitate to apply now, or contact Mitchell Heaven from Uniting’s Talent Acquisition Team on 0479 179 330 or [email protected]
Employment with Uniting is subject to satisfactory background checks, which include National Police Checks, Working with Children Checks and Reference Checks.