Intake and Client Compliance Worker (youth services) Saints Care


  • Permanent part-time – 22.8 hours per week. (3 days a week)
  • Location: Castle Hill and Doonside
  • Salary packaging tax-free benefits
  • Great learning and development opportunities
  • New university graduates welcome to apply

Past employees have said?                              

‘I love my job at Youth Rezolutions and wish I could bring it down south when I move!’ 

‘The team culture was the most enjoyable aspect of this organisation. I felt supported and encouraged at all times, and feel that the team was made up of warm, passionate, and likeminded people.’

‘Thank you for your support and investment in staff development.’

Check out our website for more info: 

Note: The current employee in this position is moving into another role in the organisation. 



  • EARN MORE by opting for Salary packaging tax-free benefits
  • SCHADS 4 remuneration
  • On-going training and development opportunities 
  • Free day off a year
  • Work-life balance environment 

About the Role:
This role will support the Team Leader and team to meet key contract compliances and reporting and will support the delivery of services within the strategic directions and program logics for the Youth Rezolutions services stream. This role will look after the client intake and triage of new referrals into the services and will deal with clients and referrers as a first point of contact. This role will also monitor and assess client practice and process compliance for  the service. The Youth Rezolutions team aims to decrease homelessness and increase living skills, resilience, education and training and overall wellbeing of young people 16 to 25 years of age. 

Key Roles & Responsibilities:

  • Promote a ‘risk-aware’ culture where staff proactively identify, report and address all forms of risk to clients, staff and Saints Care Ltd.
  • Provide an environment that is safe for children and vulnerable adults, free from harm and promoting staff commitment to safeguarding.
  • Follow processes in line with the organisations compliance for incident reporting, child protection, safeguarding and WHS
  • Ensure safety standards are maintained for self and others and all hazards and incidents are reported within appropriate timeframes.
  • Adherence to Youth Rezolutions administrative and practice principles including outcomes reporting.
  • Work within complex youth presentations
  • Contribute towards program development and review
  • Provide trauma informed and client-centred intake and triage assessments with young people
  • Monitor and assess compliance with client practice procedures as well as office functions
  • When needed assist facilitators to deliver groups or events
  • Build and maintain professional relationships with various other external stakeholders (NGO’s, Schools, DCJ etc)
  • Commitment to working respectfully with Aboriginal and Torres Strait Islander and Culturally and Linguistically diverse clients, communities and staff;
  • Other suitable duties as required from time to time to support the service within skill set, knowledge and scope of the role.

About You:
Essential requirements:

  • Tertiary qualifications in a Social Work, Psychology, Welfare or related areas
  • Experience and/or ability to work against compliance indicators
  • Understanding and/or experience working with WHS, Child protection compliance
  • Experience working within the community sector (preferably with young people)
  • Knowledge and experience working from a trauma informed approach
  • Knowledge in child and youth development, homelessness, safety planning and youth mental health
  • Experience in client assessments
  • An understanding of the culture and strengths-based practices
  • Demonstrated networking and advocacy skills with both internal and external stakeholders
  • Able and confident in developing new systems within a service
  • Highly organised and able to use initiative
  • Experience in managing crisis situations with a risk-adverse approach

Desirable requirements:

  • Knowledge and experience in the specialist homelessness services sector
  • Worked with CIMS (Client Information Management System) software
  • Completed WHS accredited training

Other Mandatory Requirements:

  • National Criminal History Check
  • Working with Children’s Check
  • Current NSW Driver’s Licence
  • Access to a comprehensively insured vehicle



Saints Care is a non-for-profit organisation that supports the community through youth homelessness services and financial relief programs.  Saints Care is an all-inclusive organisation that is a strong ally to the LGBTQIA+ community, Aboriginal and Torres Strait Islander and Culturally and Linguistically Diverse communities. All our staff and volunteers come from diverse cultures, abilities, and various belief backgrounds. 

Saints Care prides themselves on giving their staff and volunteers opportunities for professional growth and learning experiences. 


For more information feel free to contact us on 1300 889 855 / [email protected] 

Please address the essential requirements in your cover letter. 

Suitable applicants will be interviewed as they come in.


First Nations People and LGBTQIA+ candidates are encouraged to apply. 


Saints Care has a zero tolerance approach to any forms of child abuse or neglect and strive to create spaces where children and young people’s rights and dignity are upheld and they feel safe.

Saints Care’s Youth Rezolutions services are funded by Department of Communities and Justice and follow thorough COVID safety plans.