Intake and Engagement Officer- Full-Time
Buddies C.A.N – Ballarat, VIC
- Do you want to be part of a fun, friendly and caring team?
- Would you like to work in a family-owned business that takes pride in the exceptional care it delivers to people with disabilities in and around the Ballarat region?
- Do you want to be part of a community where you feel you belong and can make a real difference?
About Us
Buddies Community Access Network (C.A.N) is a local organisation, established in 2017, providing NDIS Core Support services in and around the Ballarat area. Buddies C.A.N operates differently to other disability providers. We understand that in life, not everyone is suited to each other. We take the time to carefully pair the right ‘Buddie’ to our participants, to achieve the best outcome with their NDIS goals.
The Role
The Intake & Engagement Officer is responsible for participant intake and assessment tasks, as well as support planning, monitoring, engagement, and review support. They are responsible for tracking participant NDIS budgets and plan spends, ensuring the supports being provided best meet their needs and goals and liaise with Buddies staff, Support Coordinators, LAC’s, therapists, and informal supports when needed.
Key Responsibilities
- Intake of new referrals and participants
- Completing filing, scanning, answering phone enquiries, setting up intake appointments, conduct meetings with participants and their families, data entry using spreadsheets and data bases to ensure all data is collated and filed efficiently on Brevity).
- Ensure participants are supported to identify, choose, and manage their own daily and lifestyle routines
- Complete a check in to review and update Support Plan documents at 3 months and 9 months and making them accessible to support staff.
- Monitor plan spends and ensure funds are being maximized and participants are engaged with relevant programs/services.
- Maintain effective internal and external stakeholder relationships
About You
You are passionate to work with people with disabilities and make a difference in the lives of our NDIS participants. You are energetic, positive and upbeat while solving challenges. You thrive working as a part of the team and is a go getter. You are someone with previous administration experience and can quickly learn our processes.
Skills and Experience
- Qualifications and/or experience in managing NDIS participants intake, engagement and care planning processes is preferred but not mandatory
- Cert III or IV Individual Support, Mental Health, Aged Care, Community Services, Disability Work or similar is preferred but not mandatory
- A good balance between administration and customer service experience
- Efficiency using Microsoft Programs and able to pick up internal systems quickly
- Adaptable to embrace change and use your initiative to find more efficient ways of working
- Strong networking and relationship building skills
- Ability to have positive and upbeat approach with internal and external stakeholders to solve challenges
Mandatory Requirements
- NDIS Screening check (willing to obtain one)
- Valid driver’s license and an insured vehicle
- Working With Children’s Check- Employee (willing to obtain one)
Location
- Ballarat