Carers WA values its dedicated and skilled employees and aims to create a flexible, supportive and family and carer friendly workplace. Carers WA actively supports diversity and inclusion, and we encourage Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, LGBTIQA+ people, neurodiverse people, carers and people with disability to apply.
We want to provide a space for everyone to have the best experience through the recruitment process, please tell us how we can best support you.
The Intake and Administration Support role is a full-time permanent position which is subject to ongoing funding. The position attracts a base salary between $70,000 and $75,000 p.a., plus super and salary packaging, 5 weeks annual leave (with 17.5% leave loading) and two wellness days per annum.
About Carers WA:
Carers WA is the peak body representing the needs and interests of all carers in Western Australia and is part of a national network of Carers Associations providing a range of support services. Carers provide unpaid care and support to family members and friends who have disability, mental illness, a chronic condition, terminal illness, and alcohol or other drug issue or who are frail aged.
Carers WA will provide you with:
- Extensive training and development opportunities, pertinent to your role
- Opportunity for flexible work options
- Role security and work/life balance
- A competitive salary, including salary packaging
- A friendly, supportive, and collaborative workplace environment
The Role
Reporting directly to the Program Manager of Carer Support Counselling and Young Carer teams, and working closely with each of the team leaders of the services, the Intake and Administration Support Officer is responsible for providing professional intake and administration support to both practitioner outreach teams. This is a varied role, that has the ability to create “value add” by supporting two highly functioning teams.
You will also be required to liaise professionally with internal and external stakeholders including teams operating within Carers WA, carers and their families, partner organisations and a wide variety of service providers. As such, the role requires highly developed organisational and Microsoft suit of skills including MS Form skills, fast and accurate typing and data entry and superior written and verbal communications skills.
Completing telephone intakes for both the counselling (adult and young carers) and young carer teams (8 -25yrs) will require you to work collaboratively with both teams as well and to actively listen and communicate empathetically with carers and their families. For the young carer team, this will require you to engage with parent / guardians as well as external referrers (schools, community youth and mental health providers) to register the young carer and family on our data base before a referral can be actioned. Some contact will be required with young carers if deemed an independent minor or are aged 18yrs +.
For the counselling team, referrals are from internal sources, are already pre-registered, however the counselling intake form is to be completed in conversation with the carer, priority rating applied, support numbers provided, waitlist managed and database completed.
In addition, from time to time there will be opportunities to provide outreach practical support at young carer events and expo’s, or complete community based admin functions that help to free up a practitioner e.g. Driver License applications and payments.
This role would suit a person with front line skills and experience of working with a diverse range of family dynamics including youth settings to undertake telephone intake and admin support while responding to carers using trauma informed practice principles.
Essential Criteria
- Demonstrated experience and skills to maintain relationships with key stakeholders as well as engage in safe, trauma informed conversations with carers (adults) and families of young carers as well as young carers.
- Demonstrated experience and ability to work from a Youth Work Code of Ethics and National Principles of Child Safe Organisations perspective.
- Proficient typing and advanced computer skills including database entry, MS Office in particular Excel, Word, and Outlook.
- Clear and articulate written and verbal communication skills.
- Highly developed internal and external customer service skills focused on supporting two high functioning outreach teams.
- Superior organisational skills and exceptional attention to detail.
- Ability to multi-task, prioritise and pro-actively balance competing tasks.
- Adhere to Carers WA’s Diversity and Inclusion policy
Should you require further information about the role please email [email protected] for a position description.
Please note: Only shortlisted applicants will be contacted for an interview.
Applications close at Midday on Friday, 3rd November 2023.
Carers WA reserve the right to begin the recruitment process and withdraw the position prior to the close date. Applications must include a covering letter addressing the selection criteria, Curriculum Vitae and contact details of two professional referees. Applications can be submitted online via the recruitment platform.
Carers WA supports a zero harm workplace culture to all internal and external stakeholders.
To learn more about working with Carers WA, we encourage you to visit our website www.carerswa.asn.au