Better Place Australia has a vision of “An Australia where all people experience positive relationships, truly value each other and live safer, more confident lives”. As a community focused not-for-profit organisation with an ever-growing range of psychological and community support services, Better Place Australia is taking a leadership role in the provision of high-quality, effective services for a wide range of community groups across 25 locations in Victoria.
The Role
Applications are now invited for the role of Intake Practitioner. This role involves the provision of screening services, information and advice to separated couples/parents, their families and other professionals and agencies with the majority of the service being provided by telephone from our centralised intake office located in Cheltenham. Specifically, the position holder will:
- Receive and respond to general inquiries and referrals by telephone
- Receive referrals into Better Place Australia
- Undertake initial screening assessment to determine need and service pathway
- Provide information, advice and referral to those requiring counselling or dispute resolution
- Assist with the determination of the priority of response.
Required Qualifications and Experience
To be considered for appointment, prospective candidates must possess a minimum of a Certificate IV or Diploma in Welfare, Community Services or other related discipline together with a commitment to learning, and an interest in Family Support Programs, Family Law and Family & Children’s Services program streams. A demonstrated ability to gather screening and assessment data in order to determine access to services is essential as are strong administration skills. Other essential criteria include excellent communication and interpersonal skills; the ability to engage and build rapport with people in crisis; well-developed organisation and time management skills and a strong customer service orientation.
Candidates will be required to demonstrate computer literacy and proficiency in the use of a CRM system (Penelope).
This position would appeal to candidates seeking an entry point into the community sector and/or looking to develop their client assessment skills.
Employee Benefits
Better Place Australia is serious about being an employer of choice and to back that claim we offer:
- Attractive above-award salary rates
- Salary packaging (which increases your take home pay)
- Additional annual leave days (between Christmas and New Year)
- Annual leave loading of 17.5% loading
- An 11% superannuation contribution
- 12 weeks paid parental leave
- Up to 20 days family violence leave
- Paid study leave and extensive professional development opportunities
Better Place Australia offers a workplace culture reflective of a vibrant, learning organisation where our people are highly engaged in their work and committed to making a difference. As an equal opportunity employer, we aim to create an inclusive environment where differences including gender, age, culture, disability, sexuality and family and caring responsibilities are valued. We invite you to be part of a not for profit organisation that fosters a diverse workplace.
Like to know more?
This position is available on a full-time basis and is based at our Head Office in Cheltenham. For further information and to access a copy of the position description, please visit our website at www.betterplaceaustralia.com.au
Workplace Flexibility
Here at Better Place Australia we embrace flexible ways of working including work from home. We encourage you to talk to us about what flexibility might look like for you and your individual needs.
Further Information
Better Place Australia currently requires employees to have up to date (boosted) vaccination status with an approved COVID-19 Vaccination and to provide evidence of same by way of uploading a Digital Vaccination Certificate to our HRIS Information System (or confirmation that they are an excepted person). You will be provided with relevant information including during the recruitment process.
Our organisation is committed to child safety and satisfactory completion of a Working with Children Check and National Police Check are mandatory for the preferred candidate. A demonstrated commitment to Child Safety and evidence of active involvement in child safety related activities and initiatives is required.
Whilst we appreciate the interest of all prospective candidates, please note that only short-listed applicants will be contacted.