• Full-time role
• Currently Contract to 30 June 2024 (subject to funding)
• Located in Seaton

Are you looking for a meaningful career change? Our team at Carers SA is growing and this is an exciting time to join the organisation! Use your exceptional skills to connect and support unpaid carers over the phone in a supportive and fast-paced environment.

About Carers SA

Carers SA (Carers Association of SA Inc.) is the premier provider of Carer services in South Australia delivering Carer Gateway service across both metropolitan and regional service areas. 

We have a strong history of empowering unpaid Carers through providing quality services and programs to support their needs and the needs of the people they care for. We are committed to the safety and well-being of children and young people and, as such, are committed to creating and maintaining a child safe organisation. We are a values-based organisation that prides itself on quality, professionalism and valuing your personal contribution.

About the Role

In this role, you will play a key part in the team to:

• Provide a phone-based service, answering queries from carers and other service providers
• Be the first point of contact for queries over the phone, email and online chat
• Use a strength-based approach to support unpaid Carers by providing advice, emergency response and service support planning
• Liaise with service providers, social workers, case coordinators and others stakeholders, to coordinate supports for Carers
• Work in a close-knit team to share knowledge and collaborate to solve Carer requests
• Respond to carers in an understanding, calm and professional manner

We are looking for:

• Recognised qualifications in Social Services, Community Services or equivalent experience (Cert IV and above)
• Demonstrated ability to work under pressure, make clear and quick decisions and work with clients in distress
• Effective time management skills and work with a sense of urgency
• Excellent oral communication skills and the ability to establish rapport with a diverse range of people over the phone
• Experience working autonomously and within a team
• Proficiency in information, communication and technology practices
• The ability to develop expert knowledge of available internal services, partner services and service available through external organisations
• Experience negotiating with community-based organisations or groups to maximise outcomes for clients would be highly regarded

Employee Benefits

• Generous tax-free salary packaging benefits where you can package up to $15,900 per annum
• Flexi time entitlements
• Employee Assistance Program (EAP) access
• Staff development opportunities
• An inclusive culture of dedicated, passionate and professional team members

Before commencing, you will also need to provide:

• National Police Clearance
• DHS Working with Children Check
• Be prepared to undertake Child Safe Environments – Through Their Eyes training

A copy of the Position Description is available on Carers SA website: https://www.carerssa.com.au/who-is-carers-sa/get-involved/careers/

General enquiries to Kelly Macri on (08) 8291 5600

APPLY NOW. Please include a cover letter and CV.

Applications close at 5:00pm, Tuesday 31st October

Note: Applications will be reviewed upon receipt and interviews will commence prior to the closing date