Intake/Service Navigation Wellways Australia Limited


  • Exciting Full time ongoing opportunity based in Wonthaggi
  • Work from home and office flexibility
  • NFP Values based company + superannuation + leave loading + generous salary packaging benefits

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.

About the opportunity

The role of the Intake Service Navigator exists to improve accessibility to the health system for individuals with severe mental illness and associated psychosocial disorders. The Intake Service Navigator will also be one of the main points of entry, intake and assessment for psychosocial supports across the Gippsland region.

Working closely Local Health Networks and NDIS Local Area Coordinators the Service Navigator will work to facilitate consumer access and enhance coordinated referral processes through the creation and distribution of detailed resources relating to community-based support services as well as psychosocial, clinical and primary healthcare.

The successful applicant will work alongside Psychosocial Support Services and reports directly to the Senior Intake Service Navigator.As Intake Service Navigator you will engage with and advocate for individuals, connect them with the appropriate support networks and empower them on their recovery journey.Building and drawing upon Wellways’ Community Recovery Model, the Intake Service Navigator will establish and enhance coordinated referral processes as well as community support services focused on psychosocial support needs such as housing, employment, education, family support and financial matters.

To be successful in this role

  • Relevant qualification or commensurate experience in working in a support role for people with mental illness, generally a Diploma IV qualification or above
  • Lived experience of Mental Health Recovery
  • Current valid Driver’s License and the ability to undertake travel for the role
  • Current Working with Children Check and NDIS Workers Screening Check
  • Right to Work within Australia
  • Satisfactory National Police Records Check
  • NDIS Worker Orientation Module Certificate
  • Evidence of COVID vaccination with booster or valid medical exemption

About Us
Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. A leading for purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7000 people each year!

Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.

What we offer

  • A purpose driven culture where people can thrive, everyone is respected, and differences are valued
  • An equitable, diverse, and socially inclusive work environment
  • Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
  • Meal and Entertainment allowance via salary packaging up to $2,650 per annum
  • Receive 17.5% leave loading every time you take annual leave
  • Paid parental leave after 12 months of ongoing employment
  • Access for you and your family to our Employee Assistance Program

For a confidential discussion about the role, we encourage you to contact Laura Stavrou on 03 5671 3907

Once you APPLY click here for a copy of the position description

Wellways is committed to the health and safety of its employees and participants and addressing risks of COVID-19 in the workplace. Wellways requires that all workers be fully vaccinated with an approved COVID-19 vaccination before commencing employment. Successful applicants will be required to provide evidence of COVID-19 vaccination or valid medical exemption.

Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.

In the coming weeks we will be making a small change to our recruitment portal. You may be impacted if your application is still open when these updates take place. We will email you directly if your access to our portal has been affected, and we will provide you with a new log-in link that you will need moving forward.

If you’d like to know more about our reconciliation commitment, click here Reconciliation | Wellways



Wellways Australia Limited

Job Salary

Full time