Start your career with The Salvation Army today!
We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.
Why this role matters
Moneycare is The Salvation Army’s national financial counselling and financial capability program. It is one of the largest and long-running such programs in Australia. Our evidence-based outcomes measurement process shows that we have a real impact on the lives of the people who come to us seeking assistance through materially improved mental health, personal well-being and financial resilience, including financial hardship alleviation. Moneycare has a focus on holistic, strengths-based services that are professional, caring, and missional.
About the Role
We are seeking a values-driven and dedicated Intake Service Worker reporting to the Team Leader. You will work within established industry guidelines and The Salvation Army’s mission goals to support individuals and families to navigate financial crisis and build financial wellbeing, capability and resilience.
This is a fixed-term (12 month) part-time (25 hours per week) position based in Hamilton, NSW.
You will successfully
- Answer all inbounds calls within required timeframes
- Ensure required appointments are booked as required for each Financial Counsellor
- Ensure all required documentation is requested to be available prior to an initial consultation with Financial Counsellor
- Update SAMIS and client case opened at the time of call
- Stay updated on what The Salvation Army can assist with via formal learnings, participating in team meetings etc
You will have
- A background in community services and/or an interest in financial counselling is desirable
- Highly developed telephone etiquette
- Ability to meet deadlines and work under conflicting time pressures
- Demonstrated ability to work with different cultures and backgrounds
- Demonstrated money management and negotiation skills
- Demonstrated ability to work with people suffering difficulties and crisis
Why work for us
- Eligible employees can access NFP salary packaging
- Flexible working arrangements including WFH
- Opportunity for career development
- Paid parental leave
- Employee Assistance Program
- Discounted health and fitness programs
- Up to 8 weeks leave per year through our purchase leave scheme
- Up to 5 days paid leave per year to support a TSA program or activity
How to Apply
We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.
The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration.