About the Role
Meli is excited to advertise for the role of Intake Support Officer in Geelong. This position is part-time (0.8 FTE) and is fixed term until 28 June 2024. The role is situated within the Barwon Orange Door, and reports to a Child and Family Team Leader. The position will be involved in the day-to-day administrative functions of the Orange Door, including processing the referrals for the Screening Identification and Triage (SIT) team. A key function of the role includes assisting with brokerage and maintaining accurate records.
Key responsibilities:
- Provide general administrative assistance relating to referrals and the processing of invoices using MS Office Programs and CRM systems.
- Work closely with the Team Leaders (including Child and Family, Specialist Men’s Service and other Hub Team Leaders) in processing referrals based on prioritisation of need and management of systems to ensure a seamless and efficient intake system.
- Review, process and record sensitive client information relating to family violence and child wellbeing concerns accurately on the Hub Client Relationship Management (CRM) system.
- Review and maintain effective administrative, data and client filing systems that is in line with policies and procedures, and accreditation standards.
- Provide administrative support for brokerage for all Orange Door staff, including monitoring the inbox, liaising with Meli Finance and Practice Leaders, and processing invoices for payments of goods and services.
- Contribute to the development of processes and systems to improve quality of service.
Vacancy Details
- Part-time (4 days a week), Fixed Term until 28 June 2024.
- $82,241 p/a (pro-rata) + super + salary packaging
- To view the Position Description, please head to our Meli Website https://bcyf-external.applynow.net.au/jobs/2301040
What We Offer
- Flexible working options
- Meli is a not-for-profit organisation, so you can salary package up to $15,900 each Fringe Benefit Tax (FBT) year for general living expenses
- A workplace passionate about diversity and inclusion with Employee Led inclusion working groups open to all employees
- Extensive learning & development opportunities and pathways for career progression
- Employee Assistance Program – independent confidential counselling service
- A dynamic culture of dedicated, passionate and professional team members
- Paid parental leave program, in addition to the government parental leave scheme
- Ability to purchase up to 4 weeks additional leave
About You
- A Bachelor or working towards a qualification in social work or other relevant disciplines.
- A minimum of 2 years’ experience in an administrative support role
- Ability to work under pressure and meet deadlines with a high level of organisational and time management skills with a demonstrated ability to work autonomously and as part of a team.
Application Process
- To apply, please click the ‘quick apply’ on Seek or head to our Meli webpage https://bcyf-external.applynow.net.au/jobs/2301040
- Successful applicants will be required to provide a current Working with Children Check and undergo a National Police Check prior to commencement.
- Meli reserves the right to interview before the closing date of this position, so please don’t delay in applying.
Contact Details
For a confidential discussion about the position please contact Jayne Paulka, Acting Manager – Access & Family Safety, on 0438 466 087.
Meli is committed to providing a child safe environment. We have zero tolerance of any abuse or maltreatment of children.
Meli values and celebrates diversity and are working to create a team of people who reflect the diverse community we support. Aboriginal and Torres Strait Islander, LGBTQIA+, culturally diverse people, those living with a disability, and those looking to return to the workforce following a break in their career are encouraged to apply for our roles.
If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Recruitment team via email at [email protected].
Applications close 12:00pm 5 October 2023
V.I.D 2301040