Intake Team Leader
About Us and Our Team Culture
At The Centre for Women & Co. and Men & Co. Services we work to support individuals, children and families towards physical and emotional safety through Domestic & Family Violence support and counselling. We work from an evidence-based, trauma-informed and reflective practice framework.
We trust our team members and encouraging autonomy, our leadership team are grounded and supportive; they don’t micro-manage but are present and are here to support the team when needed. We are big on investing in professional development and career progression and our team culture is based on our three core values of integrity, compassion and respect. We know that working in the DFV and Wellbeing sector is hard work, and we take care of our team.
Purpose of Role
The Intake Team Leader will manage, support and develop the CFW Intake team members from across all sites in receiving and processing referrals into CFW and MACS. The Intake Team Leader will support the Intake Team to achieve organisational objectives and performance benchmarks and sustain a culture where excellence, continuous improvement, training, skills development, innovation client experiences are priorities.
The Intake Team Leader will support team members to achieve and respond to daily referrals and process demands, including but not limited to support with reporting, debriefing, client follow-up and/or decision making.
They will also support the Leadership team and in particular Service Managers, to actively promote and drive change-using influence and negotiation skills to achieve strategic outcomes to ensure service delivery and funding best practice are maintained within client services.
As an effective and empowering leader, the Intake Team Leader will assist the Service Manager to ensure the goals, aspirations and contractual obligations of the team are met and that the service accessibility is maximised for those most at risk.
Salary and Benefits
- SCHADS Level 7.1 ($56.13 p/h) | Full-Time (38 Hours Per Week) | September 2023 – September 2026
- A supportive induction process and in-house training about the meaningful work we do to support our clients through DFV and improve their wellbeing.
- Salary Packaging up to $15,900 (superannuation can be paid in addition to this, subject to any ATO limit if any).
- A supportive and warm team culture and working environment where we help one another out, learn from one another and have a lot of fun and laughs.
Experience and Qualifications
Essential Tertiary Qualifications
Tertiary qualification in social work, psychology, or human services (alongside relevant experience) received from a recognised university.
Demonstrated experience and comprehensive knowledge of Domestic and Family Violence, and its effect on women, children and the wider community and demonstrated understanding of and experience working within current legislation (Domestic and Family Violence Act 2012).
Demonstrated experience and ability to work under pressure in a fast-paced environment.
Selection Criteria (Mandatory in Application)
Please note, applications without responses to the selection criteria will not progress.
- A comprehensive knowledge of Domestic and Family Violence, and its effect on women, children and the wider community and demonstrated understanding of and experience working within current legislation (Domestic and Family Violence Act 2012).
- Capacity to effectively and appropriately engage with women and children who have experienced Domestic and/or Family Violence or in need of Women’s Generalist Counselling services. This includes experience working with women in crisis, mental health issues, understanding and identifying high risk factors, assessing risk, and safety planning accordingly.
- Demonstrated ability to manage multiple tasks, processes or situations under pressure whilst remaining engaged in the moment with the ability to have a balanced response to the situation.
- Demonstrated ability to quickly and effectively critically reflect on self, clients, other team members and the possible interplay between them all.
- Experience working with and leading a team with positive outcomes.
- To coordinate service delivery across CFW service continuum collaboratively.
- Excellent written and oral skills, including demonstrated ability to write and present clearly and concisely for other professionals and clients including report writing, case notes and case studies.
Values and Qualities
- We believe in ending violence against women and children; a future where safety and wellbeing are paramount.
- We believe clear is kind; honesty and transparency are vital to our team culture.
- We respect one another; we talk to people, not about them.
- We work with integrity and take time to reflect on our work.
- We practise self-care and accept help when we need it.
- We are in this work for the right reasons, not for ego.
If you want to step into our world and you feel that you are our next CFW team member, we’d love to meet you.
How to Apply – We Want to Meet You!
To apply, please include a cover letter, resume and responses to the selection criteria to be considered. Applications without selection criteria will not progress. Please email [email protected], applications close on Monday 11th September.