.About Bethany:
At Bethany we value people and build upon their strengths. We are innovative and for over 150 years we have been supporting individuals within the community by developing new ways of working to make a difference. We have a broad range of programs from providing early childhood education and care through our 22 Kindergartens, to tailored community services to support children and family wellbeing.
About the role:
Bethany is excited to advertise this new role of Intake Worker based in Warrnambool. This position is full time, ongoing (part time hours negotiable). The core purpose of this role is to provide information, support, and assessment for community members, service users, and external stakeholders, facilitating referrals to Bethany programs and external services as appropriate. Intake Support is provided through telephone enquiry, online and in person.
Key responsibilities:
- Provide a professional, socially inclusive and timely response to service users seeking support or information regarding Bethany services and programs
- Conduct phone based, online or face to face intake assessments including thorough and holistic assessments of service user need and eligibility for Bethany programs/services
- Undertake risk assessments and implementation of appropriate referral or brief intervention strategies
- Provide information and referral to support services/agencies external to Bethany
- Collaborate with Bethany staff across the Barwon and South West regions to present a streamlined coordinated Intake
- Provide support to the Warrnambool Reception Team and provision of Emergency Relief
- Develop collaborative relationships with external organisations, including information provision and networking
- Create and maintain accurate records of intake, assessment, referrals, feedback and any follow-up actions required in line with standards, privacy principles and agency procedures.
About you:
- Hold a tertiary qualification in Social Work, Community Services, Psychology, Social Science, Human Services or equivalent, at degree or diploma level.
- Ability to work in program or agency intake systems assessing need, applying risk assessment frameworks, brief interventions and connecting service users to supports.
- Knowledge of relevant legislation and information sharing schemes.
- Knowledge of trauma informed practice including an understanding of the impact of social marginalisation, family violence and other complex issues impacting families, couples, and individuals.
- Knowledge of strengths based frameworks to engage individuals with complex needs to deliver brief interventions based on assessment of client need/risk.
What we offer:
- A diverse and inclusive environment
- Flexible working arrangements
- Salary packaging
- Employee Assistance Program
How to apply:
To apply for this exciting opportunity, please follow the steps below:
- Visit our ‘Careers’ page on our website, click on the relevant position title and download a copy of the position description for this role. The position description includes the Key Selection Criteria that must be addressed in your application.
- Apply online or send your resume and cover letter addressing the Key Selection Criteria to: [email protected] by 9:00am Friday 18 November 2022.
The successful applicant will be required to work from the Bethany Geelong office for up to 5 days during their induction to work closely with and learn from the Geelong based intake team. This will be arranged in coordination with the successful applicant.
For a confidential discussion about the position please contact Sharlene Gillick on 0400 403 742.
In order to comply with mandatory Child Safety Standards, all employment is subject to a valid and current Police Check and Working with Children Check.
Bethany values and celebrates diversity and is working to create a team of people who reflect the diverse community we support. Aboriginal and Torres Strait Islander, LGBTQIA+ and culturally diverse people as well as those living with a disability and those looking to return to the workforce following a break in their career are encouraged to apply for our roles.