Join an industry-leading provider in youth mental health and make a difference to the lives of young people!

headspace Castle Hill & Parramatta have a brand new exciting role for an Intake Worker to join the team!

About the position:

• Closed-term full-time until 30 June 2024 (76 hours/fortnight)
• Based in Castle Hill & Parramatta
• Working between Monday and Friday
• Attractive remuneration package from $70,000 – $78,800p.a. + 11% super + Tax-Free Benefits!

About headspace

The Intake Worker is required to effectively engage, screen, assess, refer, and provide brief interventions for young people aged between 12-25 years that contact or are referred to headspace. As one of the first points of contact for young people at headspace, they will be skilled in assessing a young person’s needs and be required to conduct complex risk assessments and have the ability to action a plan to mitigate any identified risk. 

Working closely and collaboratively with other members of the headspace team, Intake Workers ensure all activities are conducted in accordance with the operational and business model of the service and directions provided by the Clinical and Operations Manager or delegate.  

On a day to day basis, you will:

• Provide thorough intake assessments to young people (and their families/carers) looking to access headspace services to determine suitability for service.
• Independently manage, respond to and triage incoming referrals from multiple streams including self-referrals via phone and online form and service provider referrals.
• Oversee all follow up and care coordination of referrals not suitable for the headspace program and assist young people (and their families/carers) to engage in more appropriate service streams. 
• Build and maintain collaborative working relationships with internal and external service providers, including General Practitioners and other medical professionals, Government Departments and services, Non-Government Organisations, and schools. 
• Maintain accurate and timely progress notes and reports using electronic medical records system, and data using relevant headspace data systems.
• Assertive monitoring of young people where risk is indicated, including regularly assessing the current level of risk and developing action plans to mitigate any risk in accordance with the Flourish Australia and headspace National risk management frameworks.

Selection Criteria

• Possess tertiary qualifications in Psychology, Social Work, Nursing, Occupational Therapy or other allied health discipline recognised by the tertiary mental health services sector
• Eligibility for membership with an appropriate professional body 
• Have minimum 2 years clinical experience
• Hold a valid current driver’s licence

Full criteria and position description is available within the application.

About the Benefits

• Level 2 (HPSS) on the Flourish Australia Enterprise Agreement (2018)
• Tax-Free Salary Packaging available up to $15,900
• Generous leave provisions including 17.5% leave loading and 2 additional days of personal leave + extra day paid leave over Christmas/New Year + paid parental leave
• Family-friendly and flexible working conditions
• Opportunities for career progression, professional development and training such as Mental Health First Aid and ASIST
• Employee Assistance Program for confidential wellbeing support
• Regular supervision (reflective practice), ongoing 1:1 mentoring, strong team support and a comprehensive induction program
• Inclusive initiatives such as our Rainbow Network and YarnUp for Aboriginal and Torres Strait islander staff
• Exclusive personal Fleet pricing discounts with our preferred automotive supplier

About headspace and Flourish Australia

One in four young people have experienced a mental health issue in the past 12 months – a higher prevalence than all other age groups. headspace provides early intervention mental health services to young people who present with mental health issues, along with assistance in promoting young peoples’ wellbeing. This covers four core areas: mental health, physical health, work and study support and alcohol and other drug services. More information about headspace can be found at: www.headspace.org.au 

Flourish Australia has a long and proud history of providing recovery-oriented mental health services in Australia. We offer a range of services to meet the different needs of those with a lived experience of a mental health issue. 

Our positions are open to all suitably qualified applicants. We have a strong commitment to participation of people with lived experience of mental health issues in our workforce. We value diversity and encourage applications from suitably qualified people from Aboriginal and Torres Strait Island backgrounds, people from CALD and LGBTI communities and mature age candidates.

Interviews to be held on a rolling basis, apply today!