Intake Worker – Maternity Leave 

About Us and Our Team Culture 

At The Centre for Women & Co. and Men & Co. Services we work to support individuals, children and families towards physical and emotional safety through Domestic & Family Violence support and counselling. We work from an evidence-based, trauma-informed and reflective practice framework. 

We trust our team members and encouraging autonomy, our leadership team are grounded and supportive; they don’t micro-manage but are present and are here to support the team when needed. We are big on investing in professional development and career progression and our team culture is based on our three core values of integrity, compassion and respect. We know that working in the DFV and Wellbeing sector is hard work, and we take care of our team. 

The Role

Purpose of Role

The primary role of the Intake Worker at The Centre for Women & Co. is to provide timely and high quality client focussed assessments and brief interventions to women upon their initial request for counselling.  The primary aim of the Intake Worker position is to improve the timeliness of the counselling service to women and children by offering a more immediate intervention via appropriate referral to in-house programs as well as external services.   

Key Responsibilities

The Intake Worker is responsible for providing a high quality client focused assessment, information and brief counselling service to women who present to The Centre for Women & Co. for counselling. This includes:  

• Conducting face-to-face and telephone information and referral with individual women in accordance with the Centre’s current model of service delivery.  
• Client advocacy with external agencies where appropriate and with the full consent of the client.  
• Actively participating in the development, implementation and ongoing review of appropriate and effective service models, policies and procedures specifically relating to the delivery of services within The Centre for Women & Co.  

The Intake Worker will develop and maintain a comprehensive and holistic knowledge base of referral options, such as services, programs, initiatives, and service providers, that are available to address women’s diverse needs.  This includes:   

• Jointly developing and maintaining internal communication systems that ensure the effective distribution of this information to the counselling team, realising with key referral points to maintain up-to-date information about their services.  
• Regularly educating key referral points about The Centre for Women & Co. services and referral procedures so as to ensure the accuracy and appropriateness of referrals.  

Salary and Benefits

• SCHADS Level 4.1 ($41.52 p/h) | Full-Time (38 Hours Per Week) | 12 Month Maternity Leave Cover from October 2023
• A supportive induction process and in-house training about the meaningful work we do to support our clients through DFV and improve their wellbeing.
• Salary Packaging up to $15,900 (superannuation can be paid in addition to this, subject to any ATO limit if any). 
• A supportive and warm team culture and working environment where we help one another out, learn from one another and have a lot of fun and laughs

Experience and Qualifications

Essential Tertiary Qualifications 

Tertiary qualification in counselling, social work, psychology, or human services (alongside relevant experience) received from a recognised university.

Essential Experience 

Demonstrated experience, knowledge and skills in client centered, strength-based holistic counselling.  

Preferred Experience 

Knowledge and experience in trauma informed approaches to supporting women.

Selection Criteria (Mandatory in Application)

Please note, applications without responses to the selection criteria will not progress. 

• Tertiary qualifications (or working towards) in Behavioural, Social Science, counselling, social work, or in the areas of human services management received from a recognised university, with eligibility for professional association membership.  
• Ability to provide a high-quality client focused assessment, information and brief counselling service to women who present to The Centre for Women & Co. for counselling. 
• Ability to work in a community-based organisation, to participate in a team in a collaborative and supportive manner, and the capacity to work both independently and as part of a team. 
• Excellent interpersonal and communication skills, including the ability to negotiate and collaborate with a variety of stakeholders. 
• Sound organisational, analytical and time management skills.

Values and Qualities 

• We believe in ending violence against women and children; a future where safety and wellbeing are paramount.
• We believe clear is kind; honesty and transparency are vital to our team culture.
• We respect one another; we talk to people, not about them.
• We work with integrity and take time to reflect on our work.
• We practise self-care and accept help when we need it. 
• We are in this work for the right reasons, not for ego. 

If you want to step into our world and you feel that you are our next CFW team member, we’d love to meet you. 

How to Apply – We Want to Meet You!

To apply, please include a cover letter, resume and responses to the selection criteria to be considered. Applications without selection criteria will not progress. Please email [email protected], applications close on Sunday 10th September.